Working for our organisation

BFT brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre, and Weston.

With an annual turnover of £2.3 billion, BFT is one of the largest NHS trusts in the United Kingdom. The hospitals are spread across Bristol and Weston, offering a blend of city living with easy access to the countryside or seaside, and all that the South West has to offer.

BFT values all people as individuals and is an equal opportunities employer committed to recruiting and retaining a diverse workforce. Anonymous information from applications will be used to ensure the Trust meets its pledge.

Detailed Job Description And Main Responsibilities

The Ward Receptionist is responsible for providing a comprehensive reception and administrative service to support the smooth operation of the Renal Dialysis Unit. The post holder acts as the first point of contact for patients, relatives, visitors, and healthcare professionals, ensuring a welcoming, professional, and efficient service at all times. They work closely with nursing, medical, and multidisciplinary teams to coordinate patient appointments, admissions, discharges, transfers, and transport arrangements while maintaining accurate patient records and documentation.

Person specification

Essential criteria

• GCSE English and Maths (Grade C/4 or above) or equivalent qualification
• Previous experience in a reception, administration, or customer service role
• Good communication and interpersonal skills, including a professional telephone manner
• Competent IT and keyboard skills, with experience using computerised systems
• Ability to organise and prioritise workload, work independently, and maintain confidentiality

Desirable criteria

• Previous NHS or healthcare environment experience
• Knowledge of patient administration processes and medical records systems

Important Information

• We encourage applicants to apply as soon as possible as vacancies may close early.
• Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.
• Interviews are usually scheduled within 3 weeks of the closing date.
• When providing employment reference details, ensure correct work-related email addresses are provided to facilitate prompt reference checks.
• The Trust is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with the Immigration Act 2016, all applicants must be able to speak fluent English to an appropriate standard, which will be assessed at interview.
• If you require sponsorship for a visa to work in the UK, please check your eligibility under the UKVI points-based system.
• The Trust uses electronic new starter forms on Trac to collect personal details, which are securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you agree to the transfer of your application information to the Trust’s preferred applicant management system and, if offered a job, to the national NHS Electronic Staff Records system.
• Be aware of scams – the Trust will only communicate via @recruit.trac.jobs or nhs.net emails and will never ask for payments.

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email, including invites for job interviews. We recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number provided on the application form.