Royal United Hospitals Bath NHS Foundation Trust
Outpatient Receptionist - Diabetes & Endocrinology
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Job Overview
We're looking for a friendly, organised and customer-focused individual to join our Diabetes and Endocrinology team as a Receptionist.
As the first point of contact for patients, you'll play a vital role in creating a positive and welcoming experience from the moment they arrive. Whether greeting patients, managing appointments, answering queries or supporting clinicians with administrative tasks, you'll help ensure our outpatient service runs smoothly and efficiently every day.
Working within our busy specialist service, you'll work closely with clinical and administrative colleagues to coordinate appointments, maintain accurate records and contribute to the delivery of high-quality patient care.
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering exceptional customer service as part of a supportive and dedicated team.
Main duties of the job
- Provide a professional reception and administrative service, including welcoming patients, managing enquiries, maintaining accurate records on our patient database, coordinating appointments, and supporting patient care through effective communication with clinical teams and external services.
- Provide administrative support to the Diabetes and Endocrinology service, including clinic preparation of patient documentation, working collaboratively with clinical and secretarial teams to support efficient service delivery.
Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and budget of £1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
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We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Detailed Job Description And Main Responsibilities
A detailed job description and Person Specification is attached, highlighting the main duties and responsibilities of the role.
Person specification
Knowledge and Experience
Essential criteria
- Any previous reception and/or administrative experience
Desirable criteria
- Previous NHS reception / administrative experience
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Qualifications
Essential criteria
- Educated to GCSE pass level or CSE equivalent qualification.
- Evidence of good literacy and good numeracy skills
Specific Skills
Essential criteria
- Evidence of good IT Skills
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visas) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
Further details / informal visits contact
- Name: Sharon Lock
- Job title: Administration Manager - Diabetes & Endocrinology
- Email address: sharon.lock7@nhs.net
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