Bristol NHS Foundation Trust
Outpatient receptionist
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North Bristol NHS Trust and University Hospitals Bristol and Weston NHS Foundation Trust Merger
Bristol NHS Foundation Trust (BFT) has been formed by the merger of North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) as of 1st July 2026. This merger creates a unified, strong, and sustainable organization dedicated to delivering better outcomes for patients, fairer care, and greater opportunities for our people.
Job Overview
The Ward Receptionist plays a crucial role in supporting the smooth day-to-day operations of the Renal Dialysis Unit at Southmead Hospital. The post holder provides a professional reception and administrative service for patients, visitors, and clinical staff, ensuring accurate patient records, appointment management, transport arrangements, and effective communication across the multidisciplinary team. Working closely with nursing and medical staff, the receptionist helps deliver an efficient, high-quality service while maintaining confidentiality, professionalism, and a welcoming environment for patients and their families.
Main Duties of the Job
The Ward Receptionist is responsible for providing a professional and efficient reception and administrative service within the Renal Dialysis Unit. Key duties include:
- Welcoming patients and visitors
- Managing telephone enquiries
- Maintaining patient records
- Booking appointments
- Arranging patient transport
- Coordinating admissions and discharges
- Ordering supplies
- Processing referrals
- Supporting communication between patients, nursing staff, medical teams, and other departments
Working for Our Organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre, and Weston.
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With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Detailed Job Description and Main Responsibilities
Please see attached Job description.
The Ward Receptionist is responsible for providing a comprehensive reception and administrative service to support the smooth operation of the Renal Dialysis Unit. The post holder acts as the first point of contact for patients, relatives, visitors, and healthcare professionals, ensuring a welcoming, professional, and efficient service at all times. They work closely with nursing, medical, and multidisciplinary teams to coordinate patient appointments, admissions, discharges, transfers, and transport arrangements while maintaining accurate patient records and documentation.
Person Specification
Essential Criteria
- GCSE English and Maths (Grade C/4 or above) or equivalent qualification
- Previous experience in a reception, administration, or customer service role
- Good communication and interpersonal skills, including a professional telephone manner
- Competent IT and keyboard skills, with experience using computerized systems
- Ability to organize and prioritize workload, work independently, and maintain confidentiality
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Desirable Criteria
- Previous NHS or healthcare environment experience
- Knowledge of patient administration processes and medical records systems
Important Information
- Application and Visa Sponsorship: If you require sponsorship for a visa to work in the UK, please check your eligibility under the UKVI points-based system.
- Application Process: By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Scams: Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together. If you are interested in this role, please do apply as soon as you can, if you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide, interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
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