Somerset NHS Foundation Trust
Outpatient Referrals Administrator
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About the Role
The Outpatient Referrals Administrator provides administrative support to the Outpatient Referrals Team, ensuring GP referrals are received, processed and managed accurately and efficiently to support timely patient access to outpatient services across Somerset NHS Foundation Trust, including Musgrove Park Hospital and Yeovil Hospital.
Responsibilities
- Monitoring and processing referrals received through local and national referral systems, including e-Referrals, Cinapsis, Maxims, and TrakCare.
- Ensuring patient information is recorded and handled in accordance with Trust policies and data protection requirements.
- Liaising with GP practices, clinicians, patients, and colleagues across the Trust to resolve routine queries and support the smooth flow of referrals through the patient pathway.
- Maintaining data quality, managing worklists, prioritizing workload, and contributing to the delivery of a responsive and efficient referrals service.
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Skills Required
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- Strong organizational, communication, and IT skills.
- Ability to work within established procedures and receive guidance from senior colleagues.
- Developing knowledge of outpatient referral processes, Trust systems, and NHS administrative standards.
- Contributing to maintaining high standards of customer service, confidentiality, and teamwork.
- Supporting the Trust's commitment to providing safe, effective, and patient-centred care.
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