Manchester University NHS Foundation Trust
Outpatient Waiting List Manager
How your CV stacks up
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Working at Wythenshawe Hospital or Trafford General Hospital.
(To be discussed at interview)
Being part of an established team
Ensuring all patients' appointments are managed within the specified specialty.
The team are committed to delivering a service to patients and engaging with all disciplines of staff within the trust to achieve the expected standard set.
Responsibilities
- To undertake all duties allocated by the Outpatient Team Leader as appropriate to the role, e.g., creation and booking of adhoc clinics, registering referrals, booking appointments, etc.
- To organise workload of self and team members prioritising urgent matters, e.g., capacity shortfalls, creation and booking of a short notice adhoc clinic for urgent patients.
- To escalate shortfalls in capacity to Consultants and Directorate Management Teams in line with policies and procedures.
- To communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
- To work in harmony with other team members in the Directorate displaying a ‘one team’ ethic at all times.
- To escalate service issues or risks and concerns raised by service users to senior staff.
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About Manchester University NHS Foundation Trust (MFT)
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
- With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
- Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
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Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
Contact Information
For further details / informal visits contact:
Name: Jessica Trafford
Job title: Outpatients Service Manager
Email address: Jessica.trafford@mft.nhs.uk
Telephone number: 0161 291 5283
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