Lewisham and Greenwich NHS Trust
Outpatients Administrator
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Role Overview
PLEASE NOTE: We are unable to offer sponsorship for this post
We are seeking highly motivated individuals to join our friendly Outpatient administration team to deliver first-class customer service to patients to provide a comprehensive administrative service working flexibly on rotation incorporating the Outpatients Booking Office, Call Centre and Reception areas forming a solid foundation to support the Outpatients departments, across Lewisham Hospital, Queen Elizabeth Hospital and Bexleyheath and Greenwich Community sites.
The post holder will be one of a team providing an excellent customer and administration service, delivering smooth, safe and high quality care to enable the trust to achieve key targets.
Requirements
To be successful in the role you will need the following attributes and experience:
- You must be customer-focused, with excellent customer service skills
- You must have a positive attitude and work well within a team
- You must be reliable and have excellent time-keeping
- You must enjoy speaking to people on the telephone and face to face
- You must be able to demonstrate efficient organizational skills
- You must be IT literate
- You must be energetic and hardworking and flexible to support the team and the services
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Working Hours
Working hours will be on a rota basis 0800 – 1800 Monday to Friday.
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Main Purpose of Post
To provide a comprehensive administrative service working flexibly on rotation incorporating the Outpatients Booking Office, Call Centre and Reception areas forming a solid foundation to support the Outpatients departments, across Lewisham Hospital, Queen Elizabeth Hospital and Bexleyheath and Greenwich Community sites. The post holder will be one of a team providing an excellent customer and administration service, delivering smooth, safe and high quality care to enable the trust to achieve key targets.
The post holder is expected to establish and maintain positive interpersonal relationships with other staff members in line with our Trust values, characterised by respect, compassion, inclusion and open, honest communication.
PLEASE NOTE: We are unable to offer sponsorship for this post
We reserve the right to close the post before the stated closing date. Please apply early.
About Us
Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations
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- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Contact Us
For further details or informal visits contact:
- Name: Leigh Palmer
- Job title: ASM for Outpatients and Phlebotomy
- Email address: leigh.palmer@nhs.net
- Telephone number: 02088365010
For further information or an informal visit please contact Leigh Palmer, Assistant Service Manager for Outpatients and Phlebotomy (leigh.palmer@nhs.net) or Rebecca Stapleton, Assistant Service Manager for Outpatients and Community (Rebecca.Stapleton@nhs.net)
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