East and North Hertfordshire Teaching NHS Trust
Outpatients Front of House Administration Assistant
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Outpatients Front of House Clerk
We are recruiting for a Outpatients Front of House Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service.
We are seeking a motivated individual to join our Outpatients Front of House team as an Outpatients Front of House Clerk. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services.
You will provide a professional and welcoming front-of-house service for the Outpatients Department, acting as the first point of contact for patients and visitors. This role is pivotal in supporting the flow of clinics by checking patients in, booking follow-up appointments while patients are on-site, and ensuring accurate financial reconciliation and cashing-up of clinics.
You will play an integral role in maintaining high standards of patient care, confidentiality, and customer service, and in supporting the Trust’s commitment to efficient and patient-centred service delivery.
This position involves a level of autonomy, decision-making within clearly defined procedures, and the ability to resolve routine problems without direct supervision. It is suitable for individuals with prior NHS administrative experience or relevant transferable skills.
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Our Values
Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Key Responsibilities
- Deliver an efficient, front-facing reception and administrative service, acting as first point of contact for outpatient visitors.
- Ensure administrative cover during clinic times, communicating with supervisor if there are any problems.
- Check in patients on arrival and confirm or update personal details accurately in the Patient Administration System (PAS).
- Provide information on clinic locations, waiting times, and general outpatient services.
- Ensure smooth patient flow through the department by working closely with clinical teams to manage waiting areas.
- Support the smooth running of clinics by working proactively with nursing and medical staff to manage patient flow and reduce delays.
About Us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
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We Run The Following Hospitals
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Contact Information
For further details / informal visits contact:
Name: Jack Ratcliff
Job title: Outpatients Manager (FoH)
Email address: jack.ratcliff@nhs.net
Telephone number: 07407822067
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