Tameside and Glossop Integrated Care NHS FT
Outpatients Reception Team Leader
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Band 3
Full time - Permanent - 37.5 hours
The hours for this post will be Monday to Friday and to inc. bank holidays and weekends as required. Rota cover is required between 8am and 8pm. The successful candidate must be able to support the flexibility of the rota and be able to work the agreed working pattern.
We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and Clerical service for the Trusts Outpatients Service.
The post holder will be based across the General Outpatient Reception areas. Customer service skills and Computer literacy are essential as you will be expected to input and extract information from various Trust Patient Administrative Systems, book treatments and appointments.
The successful candidate will also be required to assist in planning and circulating the weekly rota for all General Reception areas, day to day support within the management of staff including back to work interviews, allocation of workload, appraisals, training and mentoring therefore line management experience is desirable for this role.
Please note this role will also require physical effort at times when preparing and managing patients Medical Records.
Purpose of the Role
To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.
Welcoming patients, verifying and updating patient details, directing patients to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.
This will include the use of current patient administration software and effective communication skills with our patients and other Trust staff members, both clinical and non-clinical. To effectively support the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. Support with the line management of Outpatient Reception Clerks.
Key Responsibilities
- Providing an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.
- Welcoming patients, verifying and updating patient details, directing patients to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.
- Using current patient administration software and effective communication skills with patients and Trust staff members.
- Supporting the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.
- Undertaking a variety of administration duties to assist in the smooth running of the service and reception area.
- Supporting the line management of Outpatient Reception Clerks.
Essential Requirements
- Good communication & customer service skills.
- Friendly and caring whilst maintaining a professional approach.
- Ability to ensure accuracy and attention to detail at all times.
- Appreciation and understanding of the confidential nature of the work.
- Ability to work as part of a busy team and on your own initiative.
About Tameside and Glossop Integrated Care NHS Foundation Trust
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
Our Values & Behaviours
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits
- Flexible working
- 27-33 days annual leave plus bank holidays
- Sick pay
- NHS Pension Scheme
- Free eye tests and health checks
- Gym discount
- Free bicycle loan scheme
- Salary sacrifice car scheme
- Support with stress, bereavement, relationships, finance, and much more.
Contact Information
For further details / informal visits contact:
- Name: Sarah Margison
- Job Title: Assistant Directorate Manager Outpatient Reception
- Email Address: sarah.margison@tgh.nhs.uk
- Telephone Number: 0161 922 5010
Additional Contacts:
- Joel Vieira: 0161 922 5511
- Sarena Castile: 0161 922 6216
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London