Recovery Focus
Outreach Practitioner (West Midlands)
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Outreach Practitioner (Gambling Prevention Team)
Location: West Midlands
Working Hours: 37 hours (full-time)
Contract Type: Permanent
Salary: £25,878 - £29,942
Make a real difference in your community.
Are you passionate about supporting people affected by gambling-related harm and engaging those who may find it difficult to access support?
We help people and communities overcome the harm caused by alcohol, drugs, and gambling. We are looking for multiple Outreach Practitioners to join our Gambling Prevention Team, helping people access the right support at the right time.
This is an exciting opportunity to work directly within communities, building relationships with individuals, families, and partner organisations to improve access to gambling support services and empower people to make positive, lasting changes.
About the Role
As an Outreach Practitioner, you will work across a range of community settings, delivering outreach, assessments, and person-centred interventions to adults, children, and young people who are experiencing gambling-related harm, as well as those affected by someone else's gambling.
You'll engage with people who may be vulnerable, socially excluded, or reluctant to access traditional services, providing compassionate, non-judgemental support and helping them navigate a pathway towards recovery. Working alongside a wide range of statutory and voluntary partners, you'll play a vital role in raising awareness of gambling-related harm and ensuring support reaches those who need it most.
What You’ll Do
- Deliver outreach, assessments, and personalised interventions for individuals affected by gambling-related harm across community and partner settings.
- Engage with individuals and communities, building trusted relationships that encourage sustained engagement with support services and aid in overcoming the stigma often associated with gambling.
- Work collaboratively with health professionals, local authorities, and voluntary organisations to provide coordinated, holistic support.
- Promote awareness of gambling-related harm through outreach activities, partnership working, and community engagement.
- Maintain accurate case records, manage risk effectively, and ensure safeguarding, confidentiality, and professional standards are upheld at all times.
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To Succeed in This Role, You’ll Need:
- Experience working within gambling support, substance misuse, homelessness, mental health, or another health and social care setting.
- A good understanding of gambling-related harm, safeguarding, and person-centred approaches to support.
- Experience engaging with individuals from diverse backgrounds and working effectively with partner agencies.
- Strong communication, organisational, and IT skills, including experience maintaining accurate case records.
- A flexible approach with a willingness to travel across the service area. A full driving licence and access to a vehicle is desirable.
We're looking for someone who is approachable, proactive, and committed to improving outcomes for people affected by gambling-related harm.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
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Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing, or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras, and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-08-12
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