Holocaust Memorial Day Trust
Outreach / Senior Outreach Officer
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Outreach / Senior Outreach Officer
Reporting to: Head of Outreach
Direct reports: None
Location: Vauxhall, Central London
Starting salary: £33,237 - £35,715 (Officer) / £36,425 - £40,824 (Senior Officer)
Salary scale: 18 - 22 (Officer) / 23 - 28 (Senior Officer)
Contract type: Permanent
Hours: 35 hours per week full-time. Office hours are 9am – 5pm Monday to Friday; core hours are 10am – 4pm Tuesday to Thursday (with some flexibility including working from home)
You will be expected in the office a minimum of 3 days per week, rising to 4 days per week during the HMD period. There is some evening and weekend work around the HMD period, generally between November and February.
Benefits
- 25 days annual leave, increasing by 2 days after two years' service up to a maximum of 5 additional days after 5 years
- Pension contributions of 5% once probation is successfully completed
- Hybrid working, with some flexibility including working from home
- Time off in lieu (TOIL) for hours worked outside normal office hours
Job Purpose
The Outreach / Senior Outreach Officer engages, encourages and supports a wide range of organisations, groups and networks across the UK to mark Holocaust Memorial Day, and monitors participation across sectors to strengthen engagement and inform evaluation.
Main Responsibilities
Increase engagement with, and participation in, HMD among organisations, groups and networks across a broad range of sectors by:
- Building and maintaining positive relationships with organisations, stakeholders and networks
- Identifying and developing opportunities to reach new organisations, communities and audiences
- Developing and delivering workshops, presentations and other engagement activities for relevant sectors
- Providing advice, guidance and one-to-one support to organisations marking HMD
- Creating and promoting resources that support organisations to take part in HMD
- Planning and managing outreach and engagement projects with colleagues and external partners
- Supporting organisations to deepen and sustain their engagement with HMD over time
- Supporting 'Light the Darkness' at 8pm on 27 January, including encouraging buildings and landmarks across the UK to light up purple
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Monitor and understand participation in HMD by:
- Capturing and maintaining accurate engagement and participation data, including in the charity's CRM database (Salesforce)
- Using data, feedback and insight to identify opportunities to increase and strengthen participation
- Contributing to the evaluation and reporting of outreach activity and its impact
Contribute to the wider work of the Outreach team and HMDT, collaborating with colleagues on shared projects, priorities and key organisational activities.
General
- Undertake other reasonable duties, including support and cover across the wider team
Person Specification
Essential:
- Experience of engaging effectively with a wide range of organisations, groups, networks or communities, and of identifying opportunities to reach new audiences
- Experience of developing and maintaining stakeholder relationships to support organisational objectives
- Confident communicator, using a range of approaches including workshops, presentations, meetings, written and digital communications
- Experience of providing advice, support or guidance to external stakeholders
- Experience of planning and managing projects from start to finish
- Strong organisational skills and the ability to manage a varied workload and competing priorities
- Confidence in using data and feedback to monitor engagement and inform future activity
- An interest in and commitment to the values of HMDT
- Understanding of and commitment to diversity and inclusion
Desirable:
- Experience of working in, or with, one or more of the sectors HMDT engages (eg local authorities, faith and community groups, commercial companies, education, health, workplaces, cultural organisations)
- Experience of working with a CRM database (ideally Salesforce)
- Knowledge of the Holocaust, Nazi persecution and/or subsequent genocides
- Confident use of MS 365, Office, Word and Excel
- Experience of LLM AI usage (ChatGPT, Claude etc)
Personal qualities:
- Energetic with a pro-active approach, who brings new ideas to the team
- Well organised, with a common-sense approach, and willingness to learn
- Sensitive and thoughtful when working with complex historical content
- Strong team player with good interpersonal skills, able to work independently and take ownership of individual areas of work
- Available to travel across the UK and attend off site events from time to time
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Why Join Us
- Support a moment of national remembrance seen by millions across the UK each year
- Develop your skills in stakeholder engagement, facilitation and project management
- Join a supportive, mission-driven team
This job description is a guide, not an exhaustive list. All staff are required to support key activities such as attending HMD events, so annual leave in peak periods may be restricted.
How to Apply
Please send your CV and a cover letter (maximum two pages) to recruitment@hmd.org.uk. We only accept applications by email. Your cover letter should address:
- Why you want to work at HMDT
- Why you are interested in this role
- How you meet the person specification, with relevant evidence, as this will be used to shortlist candidates for interview
You are also welcome to complete the optional Equality and Diversity form (password: HMDT) and include it with your application.
Use of AI in Your Application
We know that many people use AI tools to help with job applications. Please write your cover letter yourself. We want to hear your own voice and your own examples, and cover letters written by AI tend to read much the same as one another, which makes it very difficult for us to tell candidates apart. Using a tool to check your spelling or layout is fine, but the words and the examples should be yours.
What Happens Next
Applications are anonymised before shortlisting, so the panel does not see your name or personal details. We will normally be in touch within two weeks to let you know whether we are taking your application forward to interview.
To discuss the role or the application process, please call 020 7785 7029. If you have any access requirements, please let us know and we will do all we can to accommodate you.
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