Responsibilities

The Outside Sales Counselor’s primary responsibility is to embrace Meritage Homes’ active sales culture to generate new home sales by leveraging the relationships with the Realtor and new home buyer and by utilizing all available tools, to demonstrate value, selling, and closing homes with an emphasis on exceptional customer service. The Outside Sales Counselor will also serve as the liaison between the Realtor and new homebuyers, during the building process with construction, the Closing Department, and Title Company.

Responsibilities:

• Accomplish sales and customer service goals, and other objectives as determined by your Sales Leader.
• Maintain existing and cultivate new Realtor relationships through various methods that create long term partnerships and reoccurring business.
• Connect unrepresented homebuyers to Realtors and foster the partnership through the homebuying process.
• Actively manage and partner with others to ensure the overall look of the communities, homes, and surrounding area are pristine, so our guests enjoy a quality experience as they tour our communities and homes.
• Create, practice, refine, and continually improve your personal sales presentation to be as effective as possible to convert leads.
• Use insight and consultative selling techniques to teach customers about the home buying industry and offer unique perspectives to help influence a sale.
• Proactively utilize CRM system to effectively and efficiently manage the discovery and follow-up strategies of all potential customers.
• Engage visitors and offer to demonstrate our models, home sites, and/or showcase homes depending on the needs of the guest. Showings can also be scheduled through available technology to make it convenient for the customer.
• Provide all pertinent community, home site, floor plan, and pricing information.
• Ask for the Sale.
• Drive traffic, travel to, and sell from multiple Meritage communities that meet the buyer's needs.
• Present the Meritage Homes Purchase Agreement to buyers in a professional and complete manner, including explaining payment information, taxes, insurance, CC&R (deed restrictions), HOA rules and restrictions, and other amenity information as necessary for the community.
• Actively solicit both new and referral business using Salesforce.com to ensure the most effective and efficient prospecting skills are employed to help drive your sales efforts.
• Ensure accurate and timely completion of all buyer paperwork and internal reporting information.
• Assist buyers with scheduling appointments with design studio, operations managers, mortgage, and title companies as necessary.
• Communicate and assist lender with customer loans, keep current on the status of each loan, and the requirements to expedite the processing and closing of all sales.
• Product Knowledge:
  • Concept of Community
    • Know size, number of homes, future plans and restrictions.
    • Know the area around the community – Interstates, Shopping, Schools, Churches, etc.
  • Extensive Product Knowledge
    • Plans, features, pricing, options, warranties, and construction knowledge.
    • How we differ from the competition.
  • Maintain an updated Competition Analysis Notebook and know what the competition is offering each month as sales incentives, new product, lot releases, etc.
  • Maintain knowledge of local markets, Real Estate laws/rules, public opinion, local and national trends, any government proposed regulations, and economic trends related to the home-buying industry.
  • Shop the competition in submarkets to determine community traffic, sales, new product, visual presentation, promotions and etc.
  • Update the Buyer throughout the construction process. Be sure to act as point of contact for buyers throughout all phases of construction and closing; assist buyers with resolution of any questions or problems encountered during.
  • Ensure customer satisfaction from initial visit to closing.