Cove UK
Owners Services - Receptionist
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Seal Bay Resort in Selsey
Seal Bay Resort in Selsey is one of the UK's leading holiday parks! Located on the seafront of the South Coast, we offer a friendly working environment, great team culture, and the opportunity to build a rewarding career in hospitality and leisure. Apply today and join our fantastic team!
Key Responsibilities:
- Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
- Provide information to owners for our various services on resort, which may include cove connect support, guest passes, events, aftersales queries etc
- Greet and welcome guests in a friendly and professional manner at Reception
- Answer phone calls, take messages, and redirect calls as required
- Provide accurate information to Owners and guests regarding our services, payment taking, repairs, maintenance and outstanding jobs
- Perform administrative duties such as maintaining accurate owner records, filing, photocopying, scanning, and data entry
- Handle owner enquiries relating to any aspect of the owner journey from point of sale
- Maintain office supplies inventory by checking stock levels and placing orders when needed
- Assist with managing the Owners Services inboxes, answering enquiries and redirecting queries across the teams accordingly
- Handle incoming and outgoing mail, including sorting & distributing
- Support the resolution of issues and complaints, escalating where necessary
- Support the team with preparing caravans for sale & pre-handover administration
- Assist with basic bookkeeping tasks using industry specific software
- Maintain a clean and organized reception area
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Experience/Skills Required:
- Previous experience in a guest facing receptionist and administrative role is preferred
- Proficient computer skills, including knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with RMS and Elite Dynamics or similar software is a plus, but not essential
- Excellent phone etiquette and strong verbal communication skills
- Strong organizational skills with the ability to multitask effectively
- Attention to detail and accuracy in data entry and record keeping
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Perks and benefits you can expect when you work at Seal Bay Resort:
- 25% off food & drink across the resort
- Generous friends and family holiday discounts
- Free use of our swimming pools
- Free gym membership
- Epic team parties & socials
- Great incentives and rewards
- An amazing team community – friendly, supportive and fun
- Enjoy our LIVE entertainment – including wrestling, pantos, top bands and headline acts
- Employee discounts across the resort
- Health & wellbeing programme to support you on and off the job
- Referral programme – bring your friends and get rewarded
- And many more...
As a Disability Level 2 Confident Employer we welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.
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