Straumann Group
PA & Office and Facility Manager
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Personal Assistant to the General Manager & Office / Facility Manager Benelux
Job Purpose
Our Purpose
We believe in unlocking the potential of people’s lives — whether they are patients regaining confidence, customers delivering care, or employees driving innovation. Every action we take contributes to helping people smile again. In this role you will play a critical part in enabling this mission by supporting the leadership that makes it all possible.
The Personal Assistant to the General Manager & Office / Facility Manager Benelux ensures that the daily operations of the Benelux offices run smoothly, professionally and efficiently.
The role combines administrative and secretarial support for the General Manager with office and facility management responsibilities across the Netherlands and Belgium. This includes agenda management, meeting preparation, taking minutes during Leadership Team meetings, travel coordination, visitor reception, office services and facility coordination.
By ensuring structure, continuity and operational excellence, this role enables the General Manager and employees to focus on their core responsibilities without unnecessary interruptions. The position also contributes to a professional, welcoming and well-organized company image for employees, clients and external partners.
This position requires a discreet, detail-oriented, and proactive individual who thrives in a dynamic, international environment and can act as a true partner to the Country Manager. You’ll sit at the heart of our regional leadership team, helping to shape how we work together and deliver on our purpose.
Main Tasks And Responsibilities
Personal Assistant / Administrative & Secretarial Support (30%)
- Provide professional and proactive support to the General Manager, including agenda management, appointment planning, email coordination and follow-up.
- Prepare, organize and support Leadership Team meetings, including agenda preparation, meeting minutes, action tracking and follow-up.
- Coordinate internal and external meetings, ensuring all relevant materials, rooms, catering and logistics are arranged.
- Book business travel, hotels and transport for employees in the Netherlands and Belgium.
- Receive, register and distribute incoming correspondence for the Netherlands office.
- Welcome visitors in a professional manner and notify the relevant colleague upon arrival.
- Organize catering for meetings and ensure a professional presentation.
- Support the preparation and on-site coordination of events, congresses and internal
Location: England
Remote position
About Straumann Group
Straumann Group is a global leader in dental solutions, dedicated to empowering dental professionals to deliver the highest standards of patient care. We offer a comprehensive range of products and services that include dental implants, restorative products, and digital solutions. Our commitment to innovation, quality, and customer service sets us apart in the dental industry.
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Role Overview
This is a senior, commercially critical leadership role within Straumann Group’s UK DSO organisation. The role is responsible for shaping and delivering the UK-wide DSO growth agenda, leading complex multi-year commercial negotiations, and building governance-led partnerships with some of the UK’s most sophisticated dental service organisations. The position provides senior-level input into portfolio decisions across the UK DSO customer base and offers exposure to enterprise priorities, with clear scope for broader leadership responsibility as the DSO function continues to evolve.
Key Responsibilities
DSO Account & Partnership Leadership
- Own the UK DSO approach and senior relationships for a selected number of important Dental Service Organisations (DSOs).
- Develop and execute strategic growth plans for key DSO accounts, driving sustainable business expansion.
- Engage and influence C-suite stakeholders, positioning Straumann as a strategic partner at executive level.
- Build and deliver multi-year account growth frameworks, including objectives, portfolio positioning, whitespace analysis, stakeholder mapping, and governance cadence.
- Build trusted partnerships with senior DSO leadership teams by deeply understanding their operating models, growth ambitions, and priorities.
- Partner with the Head of DSO to define and deliver the most critical UK DSO initiatives, including major commercial negotiations, enterprise-level programmes, and innovation leadership into the largest accounts.
- Work closely with the Head of DSO on the definition and delivery of the most critical UK DSO initiatives, including major commercial negotiations, strategic partnerships, and enterprise-level transformation programs.
- Influence without authority in a matrix environment—aligning sales, marketing, clinical education, operations, and digital teams to remove barriers and accelerate execution.
- Act as a trusted ‘consulting shoulder’ to senior DSO stakeholders—identifying mutual value, shaping joint plans, and unlocking combined outcomes for both organisations.
- A role for senior talent who want to remain highly creative and client-facing (not pure people management), working with the largest accounts on growth, transformation, and new ways of partnering.
- Champion a long-term partnership approach, focusing on business transformation rather than transactional sales.
- Build and present compelling business cases and account development plans to senior decision-makers.
Commercial Architecture & Negotiation
- Lead complex, high-value commercial negotiations including framework agreements, pricing and rebate structures, and contract renewals.
- Design commercial architectures that balance long-term partnership value with Straumann’s strategic and financial objectives.
- Navigate high-stakes discussions with maturity, confidence, and executive presence to achieve sustainable win-win outcomes.
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Governance, Collaboration, Project Management & Delivery
- Establish and lead internal and external governance structures such as QBRs, steering committees, and executive reviews.
- Orchestrate cross-functional teams (sales, marketing, clinical education, operations) to deliver agreed DSO initiatives and outcomes.
- Gain exposure to the implementation of technology solutions within DSOs and contribute to the setup and evolution of sales governance (ways of working, decision forums, and meeting cadence).
- Drive clarity, prioritisation, and accountability across complex multi-stakeholder programs.
- Think beyond individual accounts, contributing to the broader DSO growth strategy for the region.
- Provide disciplined project leadership across strategic DSO initiatives, translating complex priorities into clear plans, governance routines, accountable workstreams, and measurable delivery outcomes.
Analytics, Insight & Executive Storytelling
- Leverage CRM, BI and performance data to challenge assumptions, guide negotiation strategy, and inform decision-making.
- Translate complex data into clear, executive-level narratives that support senior leadership and board-level discussions.
- Monitor performance against commercial and portfolio KPIs, identifying risks and opportunities early.
- Lead the preparation and delivery of internal leadership and external DSO presentations, including QBRs, steering committee updates, strategic proposals, and performance reviews.
- Anticipate customer needs and industry trends to proactively shape future business opportunities.
- Translate market insights into actionable growth strategies and measurable business outcomes.
Qualifications
- Experience working in the dental industry ideally with Dental Service Organisations DSOs.
- 10–15+ years’ experience in senior commercial or strategic account roles within dental, medtech, healthcare, or complex B2B environments.
- Proven track record managing complex negotiations and large strategic accounts, with exposure to C-suite stakeholders.
- Strong analytical capability with deep understanding of CRM, BI, and project management tools.
- Demonstrated executive presence, gravitas, and maturity in high-pressure commercial environments.
- Bachelor’s degree in Business or related discipline; postgraduate qualifications are a plus.
What We Offer
- Competitive salary and performance-based incentive structure.
- High visibility role within a strategically critical growth area.
- Clear long-term progression opportunity toward functional leadership within DSOs.
- Collaborative, innovative and performance-driven environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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