Pinsent Masons
PA Services Manager
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PA Services Manager
Location: Manchester, Birmingham, Leeds or Glasgow
Reporting to: Head of PA & Administrative Services
The Role
This role plays a pivotal part in delivering firm-wide strategy through consistent service excellence, commercial thinking, and strong people leadership. You will be responsible for ensuring a future-proofed PA service that delivers dependable results, supports business priorities, and provides an exceptional internal client experience.
The PA team may comprise staff from multiple business units, with structure and size evolving in line with the Firm’s needs.
Key Responsibilities
Strategic & Operational Leadership
- Deliver firm-wide strategy and business plans through effective leadership of the PA Services function.
- Develop and implement commercial and operational plans to ensure a resilient, future-ready service.
- Ensure consistent, high-quality service delivery aligned to business and client expectations.
- Maintain a strong understanding of practice group priorities, anticipating challenges and proactively responding.
- Continuously innovate and improve PA service delivery models.
People Leadership & Talent Management
- Lead, motivate, coach, and develop a high-performing and cohesive PA team.
- Manage performance robustly in line with HR policies, addressing issues promptly and constructively.
- Oversee recruitment, induction, and integration of new starters within the service.
- Own the annual review and feedback process, prioritising talent management, retention, and succession.
- Proactively manage team capacity and workload allocation.
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Stakeholder Engagement & Client Service
- Build strong, trusted relationships with key stakeholders across the Firm.
- Promote effective collaboration, networking, and strong internal client relationships.
- Advocate correct utilisation of PA Services and constructively challenge non-compliance.
- Address operational issues swiftly using a solutions-focused, results-driven approach.
Change & Continuous Improvement
- Energetically lead and manage change initiatives within the PA function.
- Drive a culture of continuous improvement through regular team engagement and feedback.
- Own preparation and circulation of management information, performance data, and trend analysis.
Skills & Experience
- Proven experience managing a PA, secretarial, or administrative services function within a professional services environment.
- Strategic and commercially minded leader with the ability to translate strategy into practical delivery.
- Strong people management capability with a coaching-led leadership style.
- Highly resilient with the ability to influence, challenge, and lead change.
- Proactive, autonomous, and confident in driving priorities.
- Strong analytical skills and commitment to continuous improvement.
- Exceptional communication and interpersonal skills (written and verbal).
- Professional, objective, and trusted to handle confidential information.
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Why Join Us?
- A high-profile leadership role with significant influence across the Firm.
- Opportunity to shape and modernise PA service delivery.
- Collaborative, people-focused culture with strong emphasis on development.
- Hybrid working model offering flexibility and balance.
Our Strength Lies in Our Differences
We are a top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter, and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.
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