Frimley Health NHS Foundation Trust
Paediatric Diabetes Family Support Worker
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Job Overview
Paediatric Diabetes Family Support Worker
Band 4 | 18.75 hours per week | Permanent | Wexham Park Hospital
Make a difference to children and families living with diabetes.
Are you passionate about supporting children, young people and their families? Do you have the empathy, communication skills and practical approach to help families navigate the day-to-day challenges of living with diabetes?
We are looking for a Paediatric Diabetes Family Support Worker to join our friendly and dedicated paediatric diabetes multidisciplinary team at Wexham Park Hospital.
This is a rewarding opportunity to provide practical, emotional and social support to children and young people living with diabetes, helping them and their families build confidence and develop the skills they need to manage diabetes in everyday life.
What you’ll do
Working Alongside The Paediatric Diabetes Multidisciplinary Team, You Will
- Provide practical, emotional and social support to children, young people and their families.
- Help families build confidence in managing the day-to-day challenges of diabetes.
- Support children and families to engage positively with healthcare services.
- Identify social, emotional, educational or practical difficulties that may impact a child’s wellbeing or diabetes management.
- Contribute to a positive, supportive experience for families throughout their diabetes journey.
Main duties of the job
- Provide practical and emotional support to children and young people with diabetes and their parents or carers.
- Build positive, trusting relationships with children, young people, families, and members of the multidisciplinary team.
- Help families understand information provided by the diabetes team and reinforce agreed advice in an accessible and age-appropriate way.
- Support families with the day-to-day management of diabetes, within the boundaries of the role and under appropriate clinical guidance.
- Encourage children and young people to develop confidence and independence in managing their diabetes as they become older.
- Identify barriers that may affect diabetes management, such as family circumstances, emotional wellbeing, school issues, financial difficulties, or difficulties engaging with services.
- Signpost or refer families to appropriate community, social care, education, psychological, and voluntary-sector services when required.
- Work collaboratively with schools and education staff to support children with diabetes and promote appropriate support within the school environment.
- Support families to attend appointments and engage with the paediatric diabetes service.
Working for our organisation
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
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Why Join Frimley Health NHS Foundation Trust?
At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.
As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.
We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.
Join Us
Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person specification
Qualifications
Essential criteria
- Successful completion of Foundation Degree equivalent to Diploma level.
- Evidence of continued professional development documented through Trust PDR/KSF/Supervision processes and personal portfolio.
Desirable criteria
- Evidence of recent update in safeguarding Children
Experience
Essential criteria
- Experience of working with children and young people with diabetes.
- Experience of working within a multi-disciplinary team.
- Experience of working in a community role.
- Experience of teaching.
Skills & Knowledge
Essential criteria
- Commitment to undertake further training and desire to develop new skills.
- Ability to motivate others.
- Good organisation skills.
- Evidence of effective interpersonal communication skills.
- Ability to problem solve.
Desirable criteria
- Clinical skills e.g. measurement and documentation of height, weight, blood pressure, urinalysis and HbA1c.
- Full understanding/application of relevant clinical practice/standards/audit within identified clinical area.
- Good understanding of diabetes issues – including medication management and user involvement.
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Special Requirements
Essential criteria
- Ability to travel independently e.g. full driving licence.
- Ability to work flexibly to meet the needs of the service in conjunction with other members of the team.
Frimley Health NHS Foundation Trust (FHFT)
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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