Key Accountabilities

• Deliver work in line with organisational policies and procedures.
• Meet agreed performance, quality, and service standards.
• Maintain accurate records and documentation.
• Build effective relationships with internal and external stakeholders.
• Contribute to continuous improvement initiatives.
• Ensure compliance with health, safety, and data protection requirements.
• Comply with company Code of Conduct.
• Comply with company Policies.

The postholder will be required to form working relationships with a diverse group of people internally and externally. Key contacts include:

TREAT-NMD Internal

• PaLaDIn Delivery Manager (Line Manager)
• PaLaDIn Finance Associate & PaLaDIn Project Manager(s)

External

• Patient and Caregiver User Group members
• International project collaborators and consortium members

Knowledge, Skills and Experience

Essential

• Strong administrative experience, skilled in completing project documentation, and able to manage competing deadlines within complex, multi-stakeholder projects.
• Excellent interpersonal, written, and verbal communication skills, with the ability to engage diverse audiences, including non-native English speakers.
• A collaborative team player with experience in multidisciplinary teams, who promotes open communication, values diverse perspectives, and builds consensus.
• Ability to work independently with limited supervision, proactively gather information, and apply effective problem-solving skills.
• Excellent organisational and time management skills, with a strong ability to prioritise workloads systematically.
• Highly motivated, enthusiastic, and flexible with an innovative approach.
• Willingness to travel nationally/internationally and work flexibly, including outside of normal hours on occasion.
• Proficiency in Microsoft Office applications with an ability to flexibly adopt and learn other software packages as required.
• High level of attention to detail and accuracy.

Desirable

• Experience in working with patients and caregivers or other relevant stakeholder engagement experience.
• Experience working on large, complex, projects, ideally with grant funding.
• Proficient in specialised project and finance tools and software.
• Experience advising or collaborating with international colleagues.
• Understanding of communication dynamics in collaborative, cross-sector projects.
• Experience in a similar organisation or sector.
• Experience managing budgets and financial reporting, as well as grant claim submissions and evidence requirements.
• Transactional finance (managing invoices and receipts in line with process requirements).

Qualifications

Desirable

Project Management/PMO qualification

Competencies

The successful candidate will demonstrate:

• Customer Focus
• Communication
• Teamwork and Collaboration
• Problem Solving
• Planning and Organisation
• Adaptability and Flexibility
• Accountability
• Continuous Improvement

Working Conditions

Hybrid – 3 days per week on site required as a minimum

Occasional travel, both within the UK and internationally, may be required.

Standard working hours: 9am – 5pm

Performance Measures

Success in this role may be measured by:

• Achievement of agreed objectives and KPIs.
• Quality and accuracy of work.
• Customer/stakeholder feedback.
• Compliance with policies and procedures.
• Contribution to team and organisational goals.

Equality, Diversity and Inclusion

We are committed to creating an inclusive workplace that values diversity and promotes equality of opportunity. All employees are expected to contribute to an environment where everyone is treated with dignity and respect.