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Company Description
As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?
Position
We need a highly organised and proactive Paralegal to support the management and progression of externally handled legal matters. This role sits within our in-house legal and compliance function and focuses on overseeing supplier activity, coordinating legal instructions, and ensuring cases are progressed efficiently and in line with business objectives.
This is an excellent opportunity for an individual looking to build experience within a commercial, operationally focused legal environment, working closely with external legal providers and internal stakeholders.
Responsibilities and Duties
- Managing the lifecycle of cases referred to external legal suppliers, including issuing instructions and monitoring progress
- Acting as a key point of contact between the business and panel solicitors, debt recovery agents, and other third-party providers
- Reviewing case updates, reporting on performance, and ensuring adherence to agreed service levels and strategies
- Ensuring accurate and consistent data management within internal systems and supplier platforms
- Assisting with compliance monitoring to ensure activity aligns with relevant legal and regulatory frameworks
- Administering insolvency-related cases, including IVAs and debt management plans
- Reviewing incoming IVA proposals and debt management notifications, ensuring appropriate actions are taken in line with company policy
- Liaising with insolvency practitioners and third-party debt advisors where required
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Who you are
- A strong interest in legal processes, compliance, or dispute resolution
- Previous experience in legal administration, debt recovery, insolvency handling, or a regulated environment would be desirable
- Familiarity with IVAs, debt management plans, or civil litigation processes would be desirable
- Highly organised with the ability to manage multiple workstreams and priorities
- Excellent communication skills, with confidence in liaising with external partners and internal teams
- Strong attention to detail
- A proactive and solutions-focused approach
- Comfortable working with data, systems, and performance metrics
Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
- Ambitious: we aim for world class service
- Disruptive: we're here to change the industry
- Ethical: we do things for the right reasons
- Insightful: we use research to guide our decisions
- Collaborative: We're better when we work together
- Innovative: we help people see things differently
Other Information About The Role
- Salary: £26,436.80 per annum
- Hours: 40 per week; Monday Friday
- Location: Newton Abbot or Lancing with hybrid flexibilities after probation period.
Our selection process is as follows: Application - Competency Based Interview - Task
- You must be able to legally live and work in the UK without sponsorship
- The postholder may be required to travel to external meetings on occasion by the most effective means available
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Benefits
- We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme 24/7 confidential, independent and professional counselling
- Cycle to work scheme
- EV Charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
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