Slater and Gordon Lawyers (UK)
Paralegal - Clinical Support Team
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We are seeking a proactive and client-focused Paralegal to join our Clinical Negligence Support Team in Manchester.
This is an excellent opportunity for an ambitious legal professional looking to build a career in Clinical Negligence. You'll play a vital role in supporting fee earners with client onboarding, file management and case administration, ensuring exceptional client care and compliance with National Practice Standards.
You will be involved from the outset of a client's journey, taking initial instructions, preparing retainer documentation and supporting the progression of clinical negligence matters in a fast-paced and rewarding environment.
Key Responsibilities
Client Onboarding & Case Support
- Take detailed initial instructions from prospective clients by telephone using prescribed documentation.
- Draft retainer and funding documentation.
- Complete Know Your Client (KYC) and compliance checks.
- Deliver a high standard of client care throughout the onboarding process.
- Handle preliminary enquiries and assist with the investigation of potential claims.
- Proactively manage new enquiries to maximise client retention and minimise loss to competitors.
File Management
- Support fee earners in the management of client matters in accordance with National Practice Standards (NPS).
- Provide legal and administrative assistance across a varied clinical negligence caseload.
- Prepare funding and retainer packs for new clients.
- Complete risk assessments on new matters.
- Maintain accurate case records and documentation.
- Achieve individual time recording targets and other relevant KPIs.
Financial Management
- Ensure accurate and timely recording of chargeable and non-chargeable time.
- Support fee earners in achieving financial and operational objectives.
- Assist with the effective management of the financial aspects of client matters.
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Who are we?
Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.
Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.
At Slater and Gordon Lawyers we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.
Our Benefits
- 25 days’ holiday + bank holidays
- Hybrid working – 2 days per week working in the office (must live a reasonable distance to commute to the office)
- Option to buy or sell up to 5 extra days of leave
- Employee referral bonus scheme
- Annual bonus scheme (discretionary)
Health & Wellbeing
- Access to Aviva Digicare+ (health checks, Digital GP, mental health support, second medical opinions, and more)
- BUPA private healthcare after 1 year (single cover, tax applies)
- Employee Assistance Programme (free counselling and wellbeing webinars)
- Health & wellbeing perks including gym discounts, cycle to work scheme, meditation sessions, and more
- Dental insurance
Financial & Protection
- Life assurance cover
- Income protection if you’re unable to work long-term due to illness or injury
- Workplace pension (5% employer contribution after probation)
Extras
- Access to a Benefits Hub with discounts on shopping, travel, food, and entertainment
- Free legal support and discounted legal services
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Some benefits are dependent on passing probation or length of service and may change over time.
Your Professional Development
We will also support and encourage you with developing your career with an award- winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources.
Our Values
Like all great businesses, we strive to recruit the best people and uphold the highest legal standards.
Our people bring something a little different. We hire people who can challenge, remove roadblocks and deliver outstanding customer service.
That's Why At Slater + Gordon We Go Further With Our Values. How We Work Is Guided By The S+G Way. This Means
- We do what we say we will
- We don’t wait we create
- We own it, we sort it
- We respect and encourage each other
- We make time to live
The S+G Way defines the specific behaviours and actions that our colleagues and our customers care about the most. We know this, because our colleagues helped to create the way, through a series of interactive workshops and interviews.
For further information, please contact laura.emerton@slatergordon.uk
Please Note - Vacancies may close prior to the expiry date displayed, subject to volume of applications received.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Paralegal - Clinical Support Team
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