Key Responsibilities

• Communicating with clients of the department in a professional and courteous manner, ensuring clients and introducers always receive the best possible service.
• Receiving telephone calls into the department, dealing with straightforward enquiries where possible and directing enquiries where appropriate.
• Making calls to clients and third parties involved in the conveyancing transaction.
• Ordering searches and drafting search reports and mortgage reports under the supervision of a conveyancer.
• Logging post in and responding promptly to requests for updates from clients, estate agents, brokers and introducers, and ensuring introducer portals are updated where necessary.
• Preparing contract packs.
• Ordering documents from HMLR, bankruptcy searches, priority searches and company searches.
• Preparing files for completion.
• Ensuring that the firm's case management system is fully up to date.
• Using your initiative to progress files where appropriate and raising any issues/concerns to conveyancer with responsibility for the matter.

Skills, Knowledge and Expertise

We are looking for capable law graduates with experience working within a conveyancing team and strong communication and analytical skills, in addition to:

• Excellent IT skills, particularly with experience in Word, Excel and Outlook.
• A strong team working ethic - providing support where necessary, and knowing when to seek guidance from your colleagues.
• The ability to manage a busy workload, be proactive, and prioritise effectively.
• The skills and confidence to communicate well orally and in writing, including dealing directly with clients when required.
• Excellent customer services skills.