About The Role

Purpose

Working closely with advisers across the 7IM group on standard advice cases, while supporting the wider support team with advice queries, training, and client-related support.

Responsibilities

• Create clear standard advice reports covering new wrappers, pension, ISA and GIA transfers, and investment top-ups, ensuring recommendations are clearly articulated, suitable for the client’s circumstances, and compliant with regulatory and internal quality standards
• Carry out detailed research and cash flow modelling using appropriate tools and assumptions to support financial planning recommendations, assess long-term sustainability, and clearly demonstrate suitability for the client
• Assist with accurate financial calculations, including Capital Gains Tax (CGT) and detailed cost comparisons, to support client recommendations and suitability assessments
• Provide support and guidance to Level 1 Paraplanners and be prepared to take ownership of Statements of Suitability (SoS), withdrawal and fund switch recommendations when required to ensure workloads are appropriately shared across the team
• Ensuring the accuracy, appropriateness, and timely delivery of all client communications, including emails, letters, and reports
• Mentor and train Client Service Associates, actively sharing knowledge and best practice to ensure errors are minimised, and the highest level of client service is delivered
• Manage own workloads, ensuring the best client experience is provided
• Ensure advice files are fully compliant and accurately maintained within our Practice Management System (Xplan)
• Liaise with third-party stakeholders such as accountants, lawyers, and service providers where relevant to provide/obtain information for mutual clients
• Participate in any projects and relevant business initiatives when required
• Complete monthly compliance modules in a timely fashion before deadlines
• Continually look at ways to enhance operational systems and procedures to maximise efficiencies e.g. Xplan (practice management system)
• Continually suggesting realistic and appropriate improvements and solutions to problems to your line manager and others across 7im and update/create procedures as and when required
• Subscribe to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives
• Keep ahead of FCA rules and regulatory changes, embedding compliance into daily practice
• Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices
• Other duties, as reasonably required by the line manager