Marriott
Park Room Lounge Host - JW Marriott Grosvenor House London
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Job Summary
To welcome the guest upon their entry into the restaurant and ensure that their first impression is a pleasant one. To ensure a memorable welcome and fond farewell and create lasting dining experiences. To manage overall reservations and seating requirements, taking into consideration guests’ preferences and restaurant business needs.
Candidate Profile
Experience
- Previous experience working within a F&B environment preferred
Skills and Knowledge
- Strong Communication skills (verbal, listening, writing)
- Proactive and reliable
- Positive demeanor, professional and personable
- Ability to manage stress and multi-task.
- Able to work independently and as part of a team
- Good level of English essential
Specific Tasks
The following are specific responsibilities and contributions critical to the successful performance of the position:
- To greet customers in a friendly and courteous manner upon their entry into the restaurant and escort all guests to their respective tables
- To hold and safely store any coats, bags, hats, or umbrellas for guests of the restaurant
- To maintain the highest levels of cleanliness and observe all aspects of safety – being mindful of furniture, fixtures, and fittings and make sure you 'clean as you go' in order to ensure a clean and tidy work area
- To regularly arrange and replace all flowers within the restaurant, as well as regularly change the water in all flower vases
- To ensure that the guest's bill is posted accurately on Micros and that the correct table number is assigned to them
- To ensure that payment is received from all guests and to make sure that the bill is signed and that their room number and name are clearly legible
- To maintain a high standard of personal appearance and hygiene, and meet hotel grooming and uniform standards and to follow service excellence standards at all times
- To ensure the Cashier Tally Sheets are accurate and any discrepancies are noted and signed by a supervisor
- To ensure Account and House charges are recorded accurately and signed by a supervisor or manager
- To be empowered to deal with guest problems, through following the LEARN process and complete guest response forms, and to seek advice when unsure what to do
- To promote awareness of health, safety, and security within the department for associates and guests (e.g. fire alert points, exits, extinguishers, table clips, etc.)
- To answer the telephone in a friendly and courteous manner and to be able to manage and log all reservations and bookings
- To make sure all necessary paperwork, forms, and menus are fully stocked and well presented
- To perform the correct duties and operations connected with the handling of the float
- To be able to set up the till and Micros at the beginning of each shift
- To update the staff timesheets
- To be actively responsible for all currency transactions throughout the day and to accurately cash up and fill out the correct documentation at the end of each shift
- To carry out any other duty/function that may be assigned by the immediate Manager
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Safety and Security
- To adhere to the Weights and Measures Act and food hygiene standards
- To promote awareness of health and safety, for example, fire alert points, exits, fire extinguishers, trip hazards, etc.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment for other team members and guests
- To maintain the highest level of cleanliness. To ‘Clean as you go’ to ensure a clean and tidy work area, and to follow the routine cleaning schedule
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Wear appropriate PPE and employ correct manual handling procedures to avoid injury
- Protect the privacy and security of guests and your co-workers
Other
- To carry out any other duty/function that may be assigned by immediate Supervisor, Manager, Department Head, or Executive Committee member
- To maintain a high standard of grooming, hygiene, and uniform standards, ensuring that your name badge is worn
- Support all co-workers and treat them with dignity and respect
- To develop and maintain healthy inter-departmental relationships, support the team to reach common goals
- Comply with Marriott International Hotels Limited regional office and hotel policies and procedures
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Marriott Hotels
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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