Slough Borough Council
Parking Appeals Officer
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Directorate: Regeneration, Environment and Planning
Pay Level: 5, £30,160 - £35,530 (fully inclusive of annual weighting allowance)
Contract Type: Permanent
Working Hours: 37 hours per week
Location: Observatory House/ Slough Hybrid (minimum 2 days per week in the office)
DBS requirement: Basic
The closing date for applications is midnight on 28th August 2026.
Interviews will be held week commencing 7th September 2026.
What You’ll Be Doing
The Parking Service plays a vital role in reducing congestion, improving road safety, and ensuring the efficient movement of traffic throughout the Borough. A key function of the service is the enforcement of parking and moving traffic regulations through the issuing of Penalty Charge Notices (PCNs).
As a Parking Appeals Officer, you will be responsible for investigating, assessing, and responding to representations and appeals submitted against Penalty Charge Notices. You will carefully consider each case by reviewing relevant legislation, statutory guidance, council policies, procedures, and the evidence available to make fair, consistent, and legally compliant decisions.
The role also involves preparing and reviewing cases referred to the independent Traffic Penalty Tribunal, including producing detailed evidence packs and, where required, representing the Council at adjudication hearings.
In addition to appeals work, you will provide administrative support to the Parking Service. Duties may include:
- Processing invoices and payments
- Maintaining accurate records and spreadsheets
- Responding to telephone and email enquiries
- Investigating complaints
- Providing advice to members of the public, colleagues, and other stakeholders on parking enforcement matters
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We are looking for a well-organised individual with excellent written and verbal communication skills, strong attention to detail, and the ability to interpret legislation and apply policies consistently. You should be able to manage a varied workload, meet deadlines, make reasoned decisions, and remain professional when dealing with challenging enquiries. Experience in parking enforcement, appeals processing, or a similar regulatory or customer-focused environment would be advantageous, along with good IT skills and proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
Our Council
Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.
What We Offer
We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged.
We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.
Annual increments, where applicable, are usually payable on 1 April, subject to six months’ service and satisfactory performance, until the maximum spinal column point is reached.
Alongside a Competitive Salary, We Provide
- 26 days’ annual leave, rising to 30 days after 2 years and 33 days after 5 years’ service.
- The Local Government Pension Scheme
- Wellbeing initiatives and employee networks that help us celebrate and promote equality.
- Tax-free childcare and childcare services
- Season ticket loan to help with rail or bus travel to and from work.
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Accessibility and Support:
Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: Recruitment@slough.gov.uk.
Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond.
Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.
Follow the link HERE to learn more.
Right To Work And Checks
Applicants must have the right to work in the UK. Please note that we are unable to offer sponsorship for this role.
We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.
How We Recruit At Slough Borough Council
Our 8 Core Skills ⭐
At Slough Borough Council, we are moving Forward Together. Our core skills reflect what we value and will form part of your interview.
Click here to find out more - How we recruit | Slough Borough Council
How To Apply
Please click on the Apply button below to submit your application.
We look forward to hearing from you!
Join Slough Borough Council and help accelerate our transformation and growth.
The Council reserves the right to close adverts early should we receive a number of suitable applications.
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