Job Introduction

Are you interested in an exciting challenge? Do you like communicating with members of the public? Will you enjoy the challenge of working in a busy service environment?

An opportunity has arisen within the service area Stronger Communities & Regulatory Services for an Officer to join our Parking Services Team.

Role Description

You Will Be Responsible For

• Investigating, assessing and responding to all informal and formal representations against parking and bus lane Penalty Charge Notices.
• Following agreed criteria and within the correct timeframe.
• The progression of Penalty Charge Notices through set procedures to an appropriate outcome.

Required Experience

• 3 years’ experience in a front line customer related field and in communicating with customers in both written and verbal form.
• NQF Level 3 or equivalent in a relevant subject or evidence to support ability to work to that level
• Ability to use knowledge of Health, Safety and Environmental policies, procedures and regulations including risks in own area of work
• Able to use a range of complex IT packages relating to area of work
• Ability to adopt a process of continual improvement and suggest ways of working more efficient and effectively to improve service delivery.
• Knows and understands how to use, interpret, handle and communicate information
• Able to communicate sensitively and in an appropriate manner which considers the diverse needs of our communities
• Able to demonstrate excellent written skills, write reports and draft documents in a logical and accurate manner.
• Provide advisory/regulatory advice within a customer focused service delivery organisation
• Completes clerical and administrative work with accuracy and attention to detail
• Demonstrate understanding of the organisation its role in the communities and what it has to offer customers