Frimley Health NHS Foundation Trust
Parkside Ward Clerk
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Job Overview
Parkside Private Patients Dept Wexham:
- Wk1 Monday-Friday 7am-1pm followed by Saturday 6:45am - 12:45pm
- Wk2 Monday-Friday 1pm-7pm
2 week rota: week one 36 hours per week + week two 30 hours per week
You will join our Parkside Wexham team, supporting our clinical colleagues, patients and relatives offering a high level of customer service. This role is integral to the service we offer, where you will be the first point of contact to all those that present to our ward.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Main duties of the job
- Ensure all patients, visitors and staff are treated with courtesy, professionalism, dignity and compassion, providing prompt assistance when required.
- Promote equality, diversity and inclusion by respecting individuals’ cultural, religious beliefs, customs and values, while maintaining strict patient confidentiality in accordance with NHS and hospital policies.
- Work safely and responsibly, adhering to the Health and Safety at Work Act 1974 and relevant policies, including COSHH, infection prevention and control, and safe manual handling procedures.
- Report all accidents, incidents and concerns involving patients, visitors, colleagues or oneself promptly and in accordance with hospital procedures.
- Remain vigilant and immediately report any suspicious persons, activities or packages to the Unit Manager or designated deputy.
- Follow established procedures during emergencies, including fire, cardiac arrest and other urgent situations, and respond appropriately within the limits of training and competence.
- Maintain professional boundaries and comply with hospital policies, including avoiding involvement in patients’ financial affairs or witnessing legal documents such as wills.
- Maintain awareness of personal competence and responsibilities, undertaking only duties for which appropriately trained and competent, and seeking support or guidance when necessary.
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Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person specification
Experience
Essential criteria
- Experience in delivering a high standard of customer care.
- Clerical experience.
Desirable criteria
- EPIC/CC8 experience.
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent.
Skills
Essential criteria
- Excellent interpersonal skills – ability to communicate effectively with all levels of customer, both internal and external.
- Able to manage time effectively and to prioritise tasks.
- Able to work to a consistently high standard.
- Excellent organisational skills.
Desirable criteria
- Knowledge of Private Healthcare.
- Knowledge of hospital IT programs; EPIC.
- Microsoft Word, Excel, Outlook skills.
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
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Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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