Part Time Administration Assistant (18.5 hours Fixed Term 12 months)

An exciting opportunity has arisen for an enthusiastic and committed Part Time Administration Assistant (18.5 hours Fixed Term 12 months) to provide high-quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Milton Keynes. Your main base will be 624 South Fifth Street.

About the Role

To provide call taker, reception, front of house, appointment booking for patients and additional administration support function to the iCaSH service clinical and non-clinical teams.

Act as the first point of contact to patients and visitors, ensuring all enquiries and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Hours

18.5 hours per week, Monday 0900-1400 / Tuesday 0900-1400 / Wednesday 1630-20.00 Thursday 0900-1400 and Saturday on rotation 0900-1300 with half day off in that week.

Closing Date

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 29th September 2026.

Key Responsibilities

• Act as the first point of contact to patients and visitors, ensuring all enquiries and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.
• Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.
• Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
• Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.
• Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.
• When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.