Join Our Friendly and Growing Team at Dentalcare Hook

Dentalcare Hook is looking for a professional, enthusiastic, and patient-focused Dental Receptionist to join our busy practice. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced healthcare environment and is passionate about delivering an exceptional patient experience.

As the first point of contact for our patients, you will play a vital role in ensuring the smooth running of the reception area while supporting both NHS and private patient journeys.

Key Responsibilities

• Welcoming patients and providing outstanding customer service both in person and over the phone.
• Managing appointment bookings and maintaining an efficient clinician diary.
• Maximising diary utilisation and supporting practice performance.
• Discussing and promoting suitable private treatment options and dental plans to patients.
• Handling patient enquiries and providing accurate information about treatments and services.
• Processing payments and balancing daily transactions.
• Managing outstanding patient balances and supporting debt recovery processes in a professional and sensitive manner.
• Maintaining accurate patient records using practice management software.
• Coordinating communication between patients, clinicians, and the wider practice team.
• Supporting the practice in achieving excellent patient satisfaction and retention.