Sonova AG
Part Time Host - Cardiff/Cyncoed Medical Centre
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If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you.
This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic, where you’ll play a key role in shaping each customer’s experience - supported by the scale, stability, and long-term investment of Boots Hearingcare and Sonova.
No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.
The Clinic Environment
You’ll work within a modern Boots Hearingcare clinic, designed to support a smooth, professional customer journey, including:
- A welcoming reception and consultation space
- Structured appointment systems and diaries
- Strong clinical, operational, and admin support
- Close collaboration with Audiologists and store teams
Everything is built around delivering a calm, organised, and reassuring experience for every customer.
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The Role
As a Hearingcare Host, you’ll:
- Be the first point of contact for customers, creating a warm and professional welcome
- Manage appointment bookings, confirmations, check-ins, and reschedules
- Make daily confirmation calls to help reduce no-shows
- Respond to general enquiries about hearing tests, hearing aids, and aftercare
- Engage with in-store customers to raise awareness of hearing services and encourage bookings
- Support clinic administration, including payments, stock control, and filing
- Maintain a clean, organised, and welcoming clinic environment
This is a store-based role, location of work - Cardiff and Cyncoed Medical Centre. 3 days per week (Alternate Mondays and Saturdays) Plus every Tuesday and Wednesday.
What’s in it for you
- Salary: £24,785 per annum (Pro Rata)
- Annual bonus: Up to 10%
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- 25–30 days annual leave plus bank holidays
- TELUS wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
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What We’re Looking For
- A friendly, approachable, and customer-focused attitude
- Confidence communicating with the public in a busy environment
- Strong organisation and attention to detail
- Comfort using IT systems and managing schedules
- A proactive team player mindset
Previous experience in customer service, retail, or healthcare is beneficial - but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.
“We Care, We drive innovation, We strive for excellence, We build the best team” #BootsHearingcare
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