Gieves & Hawkes
Part time 'Ready to Wear' Sales Assistant
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Company Description
House of Gieves and Hawkes brief:
Headquartered at No.1 Savile Row, Gieves & Hawkes is a global destination for the very best menswear, from legendary Bespoke tailoring to exceptional ready-to-wear. With roots planted firmly in a military tailoring tradition, Gieves & Hawkes has over 250 years of trading history and has counted every British Monarch since George III among an esteemed list of patrons. This list has featured a legion of noteworthy and influential gentlemen since the 18th Century and continues into the 21st. The company continues to proudly serve the British Royal Household and is honored to serve several other Royal households around the world along with Heads of State, business leaders, sports legends, and global stars of stage and screen.
The key to our success is the people who can dynamically reinforce our roots as bespoke tailors and military outfitters—all while introducing our heritage as travelers and explorers. We are most excited to maintain our position as No.1 Savile Row and would like to attract others who share this dynamic enthusiasm for the brand.
We believe in nurturing the talent of our employees and developing their skills.
Job Description
Purpose of the role:
To represent Gieves and Hawkes with integrity and professionalism, continuously seeking ways to surprise and delight the Client, with all actions rooted in the core values. As the face and voice of the brand, this role is pivotal to the ongoing success of the store, and the company.
Key Responsibilities:
Sales
- Increase sales by selecting products to meet customer requirements, highlighting the features & benefits of the product and offering related products wherever appropriate.
- Support the store to increase sales through commitment to personal KPIs and objectives.
- Use the till system and back-office functions accurately, ensuring correct prices are charged and the customer’s transaction is fulfilled to their satisfaction.
- Be clear and concise around limitations of alterations and after-sales expectations, upsell customer to MTM and Bespoke where necessary.
- Carry out only necessary alterations on RTW garments or overcomplicate customer transactions.
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Service
- Welcome and acknowledge customers as they enter and move around the store.
- Give accurate and current information about product and processes, requesting assistance when necessary, requesting additional training if needed.
- Determine the needs of the customer, direct them to the correct department/individual and/or deliver professional advice.
- Interpret customer needs and their favored approach and adapt accordingly.
- Show integrity and knowledge when fitting the customer in a RTW garment. Under promise, over deliver.
- Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards.
- Balance the needs of the customer with the core brand values and company policies.
- Organize couriers, postage, transfers in a timely and accurate manner.
- Handover to colleagues/management before rest days or holidays to ensure a smooth process for all customers.
Communication
- Communicate, both verbally and in writing, with a polite and inclusive attitude. Follow up on important conversations in writing to ensure understanding of next steps/what further action is required.
- Speak to other staff and customers with courtesy and respect.
- Handle any complaints with a positive and proactive approach.
- Build productive trusting relations with colleagues and customers.
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Store Operations
- Ensure the store is kept clean and tidy, maintaining company visual merchandising standards.
- Understand and execute company policies and procedures.
- Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your scheduled time.
- Participate in stock counts when needed.
- Adhere to Health and Safety guidelines, escalating potential risks to line manager. Make sensible decisions and don’t put others at risk.
- Encourage and support others.
- Put stock away with care and ensure stock on the sales floor is steamed, hung properly, tagged and ticketed correctly.
- Take responsibility to keep up to date with changes in procedures, responding to change in a positive manner.
KPIs
- Personal Sales Targets
- Department Targets
- Customer Data Capture (CDC)
- Average Transaction Value (ATV)
- Units per Transaction (UPT)
Qualifications
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Minimum 2 years retail or sales experience, preferably in the luxury industry.
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Solid grasp of selling principles and customer service.
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Fit and able to stand for prolonged periods of time.
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Enjoys customer engagement, confident to approach and engage.
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Experienced working with tailoring, fitting, pinning, understanding body types.
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Passionate about all things tailoring, and a desire to increase this knowledge.
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Proficient in English, both verbal and written.
Additional Information
- Competitive basic salary
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1200 Incentive Scheme
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands
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