Receptionist Part Time Wigston Term Time

£11,899 - £12,459

The Position

We’re looking for a Part Time Receptionist – Customer Services and Support at our Wigston campus. 19 hours per week (42 weeks a year)

North Warwickshire and South Leicestershire College is one of the largest and most successful colleges in the region. The College understands the importance of recruiting talented and passionate staff that are central to all College achievements and are the driving force in the success of our learners.

Requirements For The Role

• Experience working in a similar role.
• Good interpersonal and communication skills.
• To be competent using Microsoft packages.
• Commitment to teamwork within the college community.
• The ability to use your own initiative, and to work well within a team.
• The ability to remain calm when working in a busy environment.

Responsibilities For The Role

• Provide a professional and welcoming front-of-house service, ensuring the area remains well-presented while delivering high standards of customer care and promoting equality and inclusivity for all students and visitors.
• Assist with the operation of access control systems for security purposes, including the management of door and lift passes as required.
• Ensure that all visitors and contractors attending campus are signed in and are provided with an appropriate coloured lanyard, and are made aware of relevant site safety information.
• Operate the College switchboard, ensuring all incoming calls are answered promptly and directed to the appropriate department in a timely manner.
• Liaise professionally with staff, students, and other College stakeholders, using telephone and computer systems or providing face-to-face support as appropriate.
• Liaise with site security, duty managers, safeguarding and other college staff to ensure behaviour standards and college values are maintained within reception areas.
• Support learners in accessing College services, including Financial Support, Counselling, Careers, safeguarding, and additional support services, arranging appointments where required.
• Supporting Admissions to ensure the completion of full/part-time and apprenticeship enrolment processes, including but not limited to the issuing of student lanyards and id cards where appropriate.
• Oversee and coordinate the administration of college trip and college bus payments, along with other student-related payments where appropriate (including performance tickets, treatments and course fees), ensuring accurate recording and tracking processes are in place.
• Assist the bursary team with the distribution of payments, kit, materials bus passes; liaising with tutors, finance and curriculum teams to ensure smooth operations and up to date information.
• Manage and administer petty cash, ensuring accurate recording, secure handling of funds, timely reconciliation and compliance with financial procedures and audit requirements.
• Ensure all approved College marketing materials are appropriately displayed and readily available for both current and prospective customers.
• Providing basic course information and signposting to prospective students, liaising with other college departments as required to progress queries.
• Assist in managing lost property, ensuring all procedures are correctly followed.
• Assist with the processing of incoming and outgoing post, ensuring timely distribution and accurate record-keeping.
• Assist with arranging minibus and taxi bookings as needed.
• Provide support at other College campus locations as needed.