Specsavers
Part-Time Scheduler/Administrator
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Scheduler/Administrator - Home Visits Service
So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler/Administrator role within our Home Visits service could be perfect for you.
About the Role
As a Scheduler/Administrator with Specsavers, you’ll be a key part of our business, ensuring clinic scheduling and appointment booking is completed in the most effective and efficient way possible for our Home Visits Optical team, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll handle a high volume of incoming calls, sharing responsibility with the wider team, as well as making outbound calls to customers. As such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Optical team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important. You may also be required to support taking some calls for our Audiology Home Visits service on occasion.
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Key Responsibilities
- Manage day-to-day customer care with a level-headed approach
- Route planning and scheduling appointments across our region
- Deliver excellent customer service for our Home Visits Optical team
- Work at pace managing a busy workload, sometimes with conflicting deadlines
- Demonstrate excellent time management skills
- Work confidently on your own initiative
Requirements
- Previous route planning, appointment setting or scheduling and administration experience is essential
- Able to manage a busy workload and prioritise conflicting deadlines
- Call centre, office experience and customer service skills are desired
- Previous or current optics experience will be very welcomed
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What’s on Offer?
- Salary: £26,852 per annum (pro rata)
- Hours: Part-time: 20 hours per week, Monday to Friday 9am-1pm, and 1 in 6 or 7 Saturdays 9am-5pm
- Leave: 28 days leave (pro rata)
- Additional Day Off: Birthday as an additional paid day off
- Benefits:
- Access to Specsavers Perks Scheme
- WeCare Support
- Access to Headspace App
Our Business
You will be based out of our Maidstone Home Visits office in Chatham, Kent, ME5.
Our Team
We have a wonderful team of dedicated people ready and waiting for you to meet.
What’s Next?
In short, if you’re ready to make a difference, we can’t wait to hear from you.
We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.
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