How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Position Summary
As a Spa Butler at St. Pancras London, you will be responsible for maintaining the highest standards of cleanliness, pool operations, and guest service, ensuring all spa areas are safe, well-presented, and compliant with health and safety regulations, including Fire Marshal checks. You will play a key role in delivering exceptional and personalized experiences by anticipating guest needs and following all hygiene and safety protocols. This role requires attention to detail, excellent communication skills, and a proactive approach to creating memorable moments for our guests.
Responsibilities
Here's what your journey with us entails
- Takes actions necessary to resolve any standards that are not being achieved.
- Manages day to day activities and administration of Spa Reception.
- Answers phones and takes bookings utilizing the companies Spa booking tools.
- Responds effectively to guest enquiries either by phone or face to face.
- The role encompasses working with the Director of Spa/ Head of Spa Operations and Development to successfully execute all spa and leisure operations; striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.
- It is your responsibility to use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience in the Spa areas unique.
- Complies with COSHH and Health and Safety Standards.
- Follows the lost property procedures.
- Complies with Brand Standards when cleaning and getting each room ready for the guest arrival.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll be expected to deliver on the following:
- Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- You are expected to deliver service to your full potential when you are here.
- You’re expected to maintain the cleanliness and hygiene standards of all areas at all times.
- You are also expected to carry out other duties that may be required to.
Join Our Team
Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Autograph Collection
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location