Diligent Corporation
Partner Delivery Manager (Risk, Audit & Compliance)
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Role Summary
Diligent is seeking a Partner Delivery Manager (Risk, Audit & Compliance) to join our Professional Services department.
As a Partner Delivery Manager at Diligent, you will:
- Own partner relationships across a region or portfolio of strategic accounts
- Lead partner-led implementations
- Support partner certification advancement
- Coach junior team members
- Provide senior expertise on strategic pursuits
You will work closely with senior partner leaders and Diligent’s commercial, implementation, client services, and business teams to ensure high-quality delivery across our global partner ecosystem.
The role suits someone with:
- Strong partner management experience in GRC or an adjacent SaaS ecosystem
- A track record of developing strategic partner relationships
- Excellent communication and stakeholder-management skills
This role operates on a hybrid model, with 50% office-based work required (periodic travel to partner offices will be required). This role is open to candidates based in London.
Regrettably, we are unable to provide visa sponsorship, so you must be eligible to work in the UK.
Key Responsibilities
- Own partner-firm relationships at the senior delivery leadership level for the partner firms in your scope
- Lead the most complex and highest-risk partner-led client implementations in your region or strategic-account portfolio
- Build the evidence cases for partner certification tier advancement
- Lead the partner-side of strategic-account partner-led pursuits
- Design and refine partner enablement curriculum in partnership with our enablement and product teams
- Surface cross-regional and cross-account partner-portfolio patterns to the regional Manager and Director
- Lead the most consequential post-implementation reviews on strategic-account partner-led engagements
- Serve as the senior voice in cross-business-unit partner conversations where partner-firm relationships span multiple product lines
- Escalate to the regional Manager and Director when partner performance is putting Diligent’s reputation or strategic-account outcomes at risk
Essentials
- 8 to 10 years of experience in partner ecosystem management, channel management, alliance management, or implementation services management in the GRC software space or adjacent enterprise SaaS verticals
- Demonstrated track record of cross-regional or strategic-account partner-firm relationship management at the senior delivery leadership level
- Direct experience leading partner certification-tier advancement decisions with defensible evidence cases
- Working AI fluency: prompt engineering, agent-augmented workflow design, structured-capture habits, comfort working alongside AI tooling in operational settings
- Strong commercial fluency at the strategic-account level: partner-deal economics, partner-led-deal pricing implications, certification-tier ROI
- Senior individual contributor presence: comfortable working at the Vice President of Delivery level inside partner firms and at the business unit leadership level inside Diligent
- Demonstrated coaching capability: track record of developing more junior partner-ecosystem professionals into independent senior individual contributors
- Strong written communication: tier-advancement evidence cases, executive partner-portfolio briefs, and escalation memos must be clear and defensible at executive audiences
- Willingness to travel for partner-firm engagements
- Fluency in written and spoken English
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Behavioural Skills
- Self-motivated and independent, able to work autonomously, take ownership and manage priorities effectively
- Growth-minded, passionate about contributing to business growth and identifying opportunities to make an impact
- Curious and eager to learn, open to feedback, keen to develop new skills and continuously improve
Nice to Have
- Direct experience leading the partner-side of strategic-account partner-led deal pursuits
- Experience in GRC software, legal/compliance technology, audit/risk software, or board-management software strongly preferred
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimagining workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together.
At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
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Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore, and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy.
At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.
Recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
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