Aceolution
Partner Development Lead Manager - Android Enterprise
London
Posted about 19 hours ago
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Partner Development Lead Manager - Android Enterprise
Minimum Qualifications & Experience
- Bachelor’s Degree or equivalent professional experience
- 2-3 years working with Channel Partner Programs with IT vendors
- Preferred experience working within the mobility partner ecosystem: carriers, device resellers, device manufacturers, enterprise mobility management vendors, security vendors
Required Technical Skills
- Advanced Spreadsheet knowledge (preferably Google Sheets)
- Reporting
- Charts
- External Data Sources
- Salesforce CRM
- Report creation
- Salesforce Navigation
Required Soft Skills
- High attention to detail
- Excellent written and verbal communication skills
- Time management
Key responsibilities:
Program Consultant Role (Advisory)
- Liaise with stakeholders to provide strategic guidance and advisory services upon express engagement
Program Consultant Role (Expertise)
- To provide subject matter expertise, analysis, and recommendations to streamline efficiency, improve performance, or solve operational problems.
Development
- Develop for the assigned region, a report showing Partner Expertise validation status, by Priority, by Product, by Partner
- Develop with input from the Business Development team, training completion targets by quarter/year, for Partners to achieve the Partner Expertise requirements
- Develop a Regional training plan with input from the Business Development team and the Regional Enablement Leads to ensure 100% validation of the Partner Expertise requirements
- Prepare a status report by week/month/quarter/year showing the status of Partner Expertise validation, by Region/Priority/Product/Partner
- Proactively drive P0/P1 Partners in the assigned region, through their journey to Partner Expertise validation, in partnership with the Regional Training & Enablement Lead/s
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Regional Enablement & engagement teams
Performing this role will require the PSM to engage regularly with a variety of other resources and teams to effectively perform this role. The key tasks for each are as follows:
- Obtain regular information on Partner onboarding and validation status
- Provide regular communications to the team on the list of Partners who are ready to undertake training for their Partner Expertise competency
- Obtain learning completion reports from the team, and update status tracker
- Highlight to the BD team any training compliance issues
- Notify the Engagement team when Partners have completed their Partner Expertise validation journey
- Ensure Partners are aware of the resources provided by the Engagement team and guide them on how to leverage these
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Business Development (BD)
- Liaise with the Head of BD for the assigned region to be provided with a list of P0/P1 partners
- Regularly report to BD on Partner onboarding & validation status, against region targets
- Identify and highlight issues with individual Partner accounts that may need attention by BD
Partner Escalation Desk (PED)
- Liaise with PED to obtain status of Product Excellence validation
- Identify any issues with validation progress and take remedial action such as:
- Obtain Partner feedback and escalate to other teams as required
- Provide guidance to Partner on achieving validation requirements by recommending resources such as:
- Training
- Product Documentation
- Knowledgebase articles
- Discussion forums
- Highlight to BD any issues
Solutions Engineering
Solutions Engineering, who are responsible for managing the Partner Escalation desk and ensuring timely resolution of incidents:
- Liaise with Solutions Engineering to review Partner’s capability to deliver best in class support to their customers
- Where issues are identified, guide Partners to resources that can improve the quality of their service delivery, such as training, knowledgebase articles, support templates, discussion forums
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Skills
Channel Partner Programs
Salesforce CRM
Google Sheets
Partner Development
Strategic Guidance
Reporting
Stakeholder Management
Training Planning
Business Development
Operational Analysis
Written Communication
Verbal Communication
Time Management
Attention To Detail
Partner Onboarding
Technical Support Guidance
Location