Partner Development Manager

Retention & Customer Success

• Take a proactive approach to improving customer retention and handling objections.
• Monitor customer health using data and insights to identify risks and opportunities.
• Manage, own, and resolve customer issues and complaints effectively. Acting as the main point of contact for customer queries, liaising with internal teams where required.

Continuous Improvement & Feedback

• Analyse customer feedback and trends to identify areas for product and process improvement.
• Provide regular feedback to product and wider business teams.
• Suggest solutions to recurring issues and contribute to process and policy development.

Who You Are

• Proven ability to manage customer relationships in a virtual and hybrid environment.
• Proven experience as product expert with strong communication and presentation skills, with experience delivering training or demonstrations.
• Commercially minded, with the ability to identify growth opportunities.
• Highly organized, able to manage a portfolio of accounts and competing priorities.
• A focused self-starter who is able to define and curate own workload with a view to achieving objectives.
• A proactive problem-solver who can think on their feet.
• A collaborative team player who builds strong internal relationships.
• Able to satisfy all necessary FCA checks for the role.

Salary Range

£34,000—£34,000 GBP

About Rightmove

Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• We create value…by delivering results and building trust with partners and consumers.
• We think bigger…by acting with curiosity and setting bold aspirations.
• We care deeply…by being real, having fun, and valuing diversity.
• We move together…by being one team - internally collaborative, externally competitive.
• We make a difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

If all this has caught your eye, you may well be a Rightmover in the making...

People are the foundation of Rightmove - We’ll help you build a career on it.

What We Offer

• Cash plan for dental, optical, and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member, or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption, and fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

Equal Opportunity Employer

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity, or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.