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Tide
At Tide, we help SMEs save time and money in running their businesses by offering business accounts, banking services, and a comprehensive set of connected administrative solutions—from invoicing to accounting.
Tide is transforming the small business banking market and supports over 2 million members globally across the UK, India, Germany, and France. Our advanced technology is designed with SMEs in mind. Quick onboarding, low fees, and innovative features guide our mission: to help SMEs save time and money so they can focus on what they love.
Tide Facts:
- Available for British, Indian, German, and French SMEs
- Autonomy total: 900,000 UK members and 1.1 million+ in India, growing rapidly
- Over $300 million in funding raised
- Workforce: 2,800+ Tide members worldwide
- Certified as a Great Place to Work three years in a row and recognised among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
Our offices include:
- Central London
- Member support and technology centre in Sofia, Bulgaria
- Technology centres in Serbia, Romania, Lithuania, and Hyderabad
- Offices in Gurugram, New Delhi (India), Berlin (Germany), Paris, and Luxembourg
About the Role: Partner Success Lead (Partnerships Account Management)
As the primary custodian of our existing partner ecosystem, you will nurture relationships to drive mutual growth while optimising partner performance. You’re more than a point of contact for our strategic partners—you act as a strategic advisor, ensuring partners remain active, compliant, and scaling alongside Tide.
Core Qualifications and Requirements
Core Requirements
- Minimum 8+ years of experience in fast-paced environments (SaaS, Fintech, or high-growth businesses), thriving under rapid transitions.
- Demonstrated ability to manage teams and coach to success.
- Talent for strategy execution to scale adoption among new customers from existing partners.
- Proven track record in managing a large portfolio of accounts, lead high-level QBRs, and drive actionable growth.
- Tech-savvy mindset with deep expertise in CRM systems and Partnership Management Platforms (PRMs).
- Creative thinking essential—plan and execute innovative growth initiatives.
- Compliance-minded: Meticulous for detail and experienced in supporting regulatory integrity across partner networks.
- Organisational strength: Balancing large-scale operations without compromising momentum.
- Drive process optimisation, identifying friction points and collaborating with Product and Operations teams for scalable solutions.
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Key Performance Indicators (KPIs)
- Partner Growth: Increasing referrals from existing partners.
- Partnership Quality: Focus on reactivation, partner performance, and reducing deal cycle time.
- Deal Renewals/Execution: Number and value of deals executed from pipelines; onboarding support and strategic deal execution.
- Operational Support: Offering advisory and assistance where needed.
Additional Requirements
- Consistent project delivery while vitalising team productivity and establishing clear expectations.
- Proficient use of CRM tools to manage pipelines and provide actionable performance insights.
- Translates strategic directives into structured work plans and propositions for optimal prioritisation.
- Optimises execution; spots inefficiencies.
- Diagnoses root causes, trade-offs, and turns data into practical solutions.
- Operates gracefully in ambiguity, reducing uncertainty for others.
- Key stakeholder with capability to led cross-functional initiatives.
- Open to constructive feedback, valuing diversity in team insights.
- Embraces company values and prioritises decisions based on impact.
Compensation and Benefits
Elevate your work experience and energy with Tide’s flexible, progressive benefits:
- Competitive salary aligned with expertise and contributions.
- Vitality Health Insurance (holistic focus on mental and physical wellbeing).
- 24/7 Employee Assistance Programme.
- 25 days paid holiday (supplement flexible options available).
- Absorb from a professional Learning and Development (L&D) budget.
- Salary sacrifice benefits: Cycle-to-Work scheme and pension contributions.
- Liverpool Street office amenities, all-day snacks bar catered for.
- Extended family-friendly leave policies.
- 24 hours paid volunteering time off per year.
- Flexible working models.
- Sabbatical leave available for eligible Tideans.
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Tide: Ways of Working
We champion a flexible workplace blending remote work with in-person collaboration. Our offices act as dynamic “ Innovation and Team Hubs,” fostering regular gatherings to cultivate unity and vibrant culture.
Tide: Inclusive Culture
We believe that diversity fosters strength—empowering individuals of any background. Our company culture welcomes individuals regardless of:
- Ethnicity
- Religion
- Sexual orientation/gender identity
- Parental/family status, national origin
- Military/career veteran status
- Neurodiversity
- Physical/mental capability or disability.
Celebrating diverse perspectives is integral to our drive for innovative products and inclusive team environment. We champion comprehensive inclusivity, valuing every voice in our collective journey.
Tide Equality, Diversity & Inclusion Commitment
At Tide, our mission thrives on justice and fairness. Transparent, inclusive culture makes a meaningful difference. We endure a rigorous assessment of characteristics and skillsets, ensuring work environments, policies, and respect align with our core values, cultivating trust by addressing commitments openly and purposefully.
Disclaimer - Recruitment Integrity Protection
Please be cautious: unauthorised entities impersonating Tide may approach candidates regarding opportunities. Tide will not:
- Charge any fees at any recruitment stage.
- Work through third-party recruiters/agencies without prior formal engagement.
- Authorise third parties to offer Tide jobs on behalf.
Official authenticity checks: Only communications from official @tide.co emails prompting applications via the public Careers Page are valid.
Fraudulent transactions: If contacted by parties representing bogus employers, act instantly:
- Treat messages as fraudulent.
- Report to Tide Security via Talent@Tide.co.
Your safeguarding at Tide features prominently in our transparent recruitment.
Tide employs AI-assisted methods to optimise the hiring experience. We uphold compliance with Tide’s privacy regulations, ensuring your details are securely processed within our Recruitment Privacy Notice.
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