As a Partner Customer Success Manager you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers.

Your Responsibilities

• You will be a primary point for managing partner relationship primarily in media industry
• You will be responsible for monitoring Partner Performance and satisfaction
• Assist with strategic customer opportunities (new markets, new use cases, Mastercard Influenced opportunities).
• Coordinate across Mastercard teams to optimize customer usage of Mastercard ad-insights product within partner ecosystem. Include broader account plan for end customers who have a CAM relationship
• Engage with users to understand current needs and paint points and thereby improve their ability to utilize our products and solutions to drive outstanding performance of media campaigns
• Partner closely with product teams to create new features that best serve our customers
• You will act as a coach for our customers. Your proactive coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
• Conduct product demos, develop and deliver training sessions and/or workshops. Identify areas of improvement, track project & task updates,
• Identify clients at risk of churning or for potential up-sell of optional value-add services

Qualifications

All About You

• Hands-on Experience: extended experience in integrated marketing, with a strong focus on digital marketing planning and data-driven implementation
• Strong understanding of media buying, audience segmentation, and campaign optimization.
• Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
• Client Management: Proven track record in customer success or managing client accounts and leading digital marketing solutions
• Proven track record in reducing churn, driving adoption, and upselling/cross-selling solutions.
• Project Execution: Ability to plan and execute marketing strategies and campaigns across key marketing channels to drive impactful outcomes
• Exposure to AI-driven personalization and data analytics for campaign performance
• Collaboration: Thrive in a matrix organization structure, manage internal and external stakeholders effectively
• Product-minded and focused on delivering solutions that are scalable, leverage cutting-edge technologies, and ultimately delightful for end-users
• Proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker
• Exceptional analytical and quantitative problem-solving skills
• Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork
• Demonstrated ability to develop relationships with both mid- and executive-level customer contacts

All About Your Education & Skills

• Bachelor’s degree or equivalent qualification.
• Fluent local office language and English required, other languages desirable
• Comfortable with significant customer interaction and excited to build relationships
• Advanced Word, Excel, and PowerPoint skills required

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.