Onecom
Partner Support Advisor
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Job Title: Partner Support Advisor
Location: Brockworth
Salary: £26,100
Hours: Mon-Fri 9-5:30
About Us
Onecom Partners, a division of the Onecom group, is a leading provider of Communication Technology within the telecoms channel industry. We've assembled an award-winning team of ambitious, inspiring, and innovative individuals dedicated to delivering exceptional service with integrity and expertise. Our commitment to fostering a market-leading environment allows our team members to thrive and excel.
Job Description
We are seeking a dynamic Partner Support Advisor to join our team and provide frontline service to support our Partner Operations Help Desks. In this crucial role, you will be instrumental in ensuring the success of Onecom Partners.
Responsibilities
- Build and maintain strong relationships with our partners by establishing rapport and trust on a daily basis.
- Provide technical assistance for our products and services, including Data connectivity, Voice over IP, and Mobile telephony.
- Deliver outstanding partner experiences through exceptional email and verbal communication.
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Requirements
- Excellent communication skills.
- Willingness to learn and solve problems.
- Computer literate.
- Technical aptitude, interest, or experience is advantageous.
Benefits
- 25 days holiday + bank holidays.
- Up to 12 additional paid hours a year for 'My Time'.
- Additional paid birthday break.
- Employee Wellbeing program and 24/7 access to Mental Health support.
- Discounts on tech and gadgets for all staff.
- Discounted Gym membership and subsidised FitBit.
- Limitless professional development with access to our in-house training academy.
- Enhanced Maternity and Paternity pay (based on length of service).
- Cycle to work scheme, fresh fruit & eye-care vouchers.
- Breakfast and lunch provided.
- Additional paid day to participate in volunteer work of your choice.
- Referral bonus.
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Application Process
If you believe you're a great fit for this role, we encourage you to apply now! Additionally, if you know someone who would be a perfect addition to our team, please let them know.
Equality, Diversity & Inclusion
Onecom is committed to meeting the aims and commitments set out in our Equal Opportunities Policy. We do not discriminate under the Equality Act 2010 and are dedicated to fostering equality, diversity, and inclusion in our workplace. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and will inform our future initiatives.
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