Onecom
Partner Support Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Partner Support Manager
Salary: Up to £32,000 per year
Contract: Permanent, Full time
Location: Hybrid /Brockworth, Gloucestershire (office based 3 days a week)
Team: Onecom Partners
Why Join Us?
Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.
Onecom Partners, a division of the Onecom group, is a leading provider of Communication Technology within the telecoms channel industry. We've assembled an award-winning team of ambitious, inspiring, and innovative individuals dedicated to delivering exceptional service with integrity and expertise. Our commitment to fostering a market-leading environment allows our team members to thrive and excel.
About the role
We're looking for a Partner Support Manager to join our dynamic Onecom Partners team. Reporting to the Head of Partner Operations, you will be instrumental in delivering outstanding service to our valued base of prospective and existing Partners.
This is a key role where you’ll lead a team of Partner Support Advisors. You’ll drive a culture of excellence by leading, inspiring, and developing the team to exceed performance targets and maintain the highest standards of customer service and product knowledge.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll be doing
- Leading and developing our Partner Support Advisors through effective coaching and mentoring.
- Acting as a primary escalation point for Partners, ensuring prompt resolution for complex orders, faults, and complaints.
- Driving the continuous improvement of our operational processes to enhance efficiency and the partner experience.
- Managing the day-to-day activities of the support teams to exceed performance targets.
- Supporting the launch and adoption of new product lines by providing hands-on support and expert knowledge.
- Ensuring our partner relationship management system is maintained with the highest level of integrity.
- Responsibility for the team leaders and associated teams, covering the support of Onecom Partner products including but not limited to; WLR, Connectivity, Mobile, IP Voice & Inbound
What we're looking for
- A background in a B2B environment (e.g., Service Desk, Customer Success, Account Management).
- Strong leadership and people management experience.
- A passion for coaching, developing and motivating others.
- A commercial and customer-focused mindset.
- Excellent communication and relationship-building skills.
- The ability to manage performance and drive results.
- Strong organisation, prioritisation and problem-solving skills.
- A calm, resilient and adaptable approach in a fast-paced environment.
- A positive, proactive and solutions-focused attitude.
- A commitment to high standards and an exceptional customer experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our dream candidate will also have:
- Knowledge of the telecommunications sector.
- Experience with Connectivity products.
- Knowledge of 3CX.
Perks for our people
- 🌟 Holidays: 25 days + bank holidays and buy/sell options
- 🌟 Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- 🌟 Lifestyle: 9% combined pension contribution and 4x salary life assurance
- 🌟 Rewards: Quarterly and annual employee awards, discounts on tech
- 🌟 Socials: All-expenses-paid company events
- 🌟 Development: In-House Training Academy
- 🌟 Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Everyone belongs at Onecom
We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London