RESPONSIBILITIES

What you’ll be doing

You will work as part of a squad alongside our People Partners and Senior People Partners to deliver transformational People Change. We always manage Change with a strong ethic of care regardless of its size and complexity.

You’ll be producing insight by gathering data and producing insights on the findings (e.g. absence, planned leave, working patterns, I&D, spans and layers) to inform business decisions and workforce planning.

Additionally, you will support consultation activity such as tracking people data, consultation forms and managing change queries in line with business needs so we can service our customers effectively. In doing this you’ll be able to work with business leaders on job evaluations and role profile changes within our regulated environment.

Furthermore, you will investigate and respond to escalated queries from Ask HR/other People Function teams or our Unions, including queries linked to our NBS policies and employee contracts. These are likely to be complex queries that can require challenging and sensitive conversations with managers and employees, as well as thorough research and investigation.

About you

As a minimum requirement, you'll have/be:

• Strong planning and organisational skills with significant experience of managing and prioritising workload to tight deadlines. You will be accustomed to juggling a number of demands and stakeholders simultaneously
• Excellent attention to detail
• Comfortable sourcing, managing and maintaining sensitive data through Excel and PeopleCloud
• Experience supporting and ideally advising on People Change activity with experience in other People Function or Change Delivery teams
• Strong communication and stakeholder management skills with the ability to partner key stakeholders. You should be curious and able to build strong relationships and work collaboratively. This communication is often conducted in verbal format
• The ability to logically evaluate and apply judgement to situations, overcome challenges and provide solutions at pace. You will be able to think laterally about how to solve problems utilising your HR knowledge

Our customer first behaviours

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

QUALIFICATIONS

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy [https://nationwide-jobs.co.uk/privacy].

If you want to find out more about using AI in our recruitment process, please read more here [https://nationwide-jobs.co.uk/help-and-support].

Disability Confident

We’re not just guided by data, we’re driven by the