Partnership Account Manager - Franchise - Costa

Selecta

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in Digital Vending, FoodTech and Specialist Coffee Services.

We are hiring a Partnership Account Manager to join our existing Specialist Coffee Services team and support the growth and retention of this strategic partnership across UK & Ireland.

About Selecta

We are passionate about exceptional client service and keep millions of consumers and people in the workplace going daily: one coffee, one bite and one smile at a time. It is our purpose. We are proud of our world-class brands and service which separate us from the competition. Our solutions are tech enabled and we are constantly striving to innovate with the latest technology and best suppliers. We never stop innovating!

The Opportunity:

Partnership Account Manager - Costa is a hugely important role and a primary interface between Selecta and the Costa Coffee partnership. Along with obtaining new business from the owners and other clients within the industry, this role plays an integral part to the overall success of the National Costa Coffee partnership. The Clients are generally within the HORECA sector, supplying Coffee Equipment, Technical and Wholesale.

This is a fantastic opportunity for someone with the ability to manage a vast range of large national and regional Costa Clients - all receive a premium level of service through Selecta, from their Costa branded solution(s).

Your Key Duties & Responsibilities:

• Retain and Develop the Costa Coffee Franchise business.
• Build strong relationships with Partners, Costa Retail and the Service Management Company where required.
• Build solid account plans to ensure we are consistently delivering in the following areas:
  • Exceeding client's expectations around overall technical service.
  • A clear plan to ensure we meet the specific service KPI's set by Costa.
  • Primary contact for all client queries.
  • Ensure we exceed our revenue and margin expectations year on year.
  • Identifying opportunities with Franchise owners outside of Costa.
  • To further grow our presence within this sector.
  • Explore sales opportunities within existing accounts and generate new business within other sectors.
• Responsible for timely and accurate management information as required by the business and client.
• Responsible for accurate equipment forecasts to meet the needs of the client.
• Responsible for the successful implementation of the PPM Schedule and Boiler Inspections, ensuring the Client and Selecta are always legally compliant.
• Responsible for the accuracy of any Client Portal and Internal Systems, to ensure accuracy of asset lists and allocation of all work orders. Strong influencing and connection with our Client Experience centre will ensure success in this area.
• Accountable for Client P&L performance.
• Adherence to the ONE Selecta way of working and contact strategy.
• Proactively work with all Internal Departments and External Suppliers, to strive for continuous improvement in Service, Machine Uptime and Innovation.
• Ensure all Costa contracts are successfully mobilised in line with client requirements, by ensuring all internal processes are completed on time, always keeping in close communication with the Client.
• Ensure all activity is documented correctly within Selecta IT systems.
• Keep abreast of the competition and competitive issues which will have an impact on your sector and work internally to ensure we lead this space. We are to be seen as the leaders within our field, so must be proactively advising clients on how they can improve their business.
• Undertake other ad-hoc duties or projects within the Selecta Sales & Operations teams.