iO Associates
Partnership Coordinator / Partner Success Executive (HealthTech)
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Role: Partnership Coordinator / Partner Success Executive (HealthTech)
Location: Predominantly Remote (Quarterly team meetups in Liverpool; ideally based in the North West / Liverpool / Manchester area)
Type: Permanent
Salary: £30,000 - £35,000 per annum
Sector: Healthcare Software / Electronic Patient Records (EPR)
Are you an organised relationship manager with experience in HealthTech, digital health, or healthcare software coordination?
We are recruiting for a leading Electronic Patient Record (EPR) software provider looking for a Partnership Coordinator / Partner Success Executive to join their growing team. In this role, you will act as the operational bridge connecting third-party tech partners, external consultants, and internal implementation squads to ensure seamless software delivery across NHS and private healthcare providers.
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The Role
Partner Onboarding & Governance: Lead the end-to-end onboarding and due diligence process for new technology partners and external consultants.
Contract & SLA Oversight: Work alongside contracts managers to coordinate Statements of Work (SOWs), monitor deliverable compliance, track milestone payments, and prevent scope creep.
Cross-Team Collaboration: Serve as the central communication link between partner leaders, internal Customer Success, and deployment teams to resolve delivery roadblocks.
Service Reviews: Run regular performance check-ins, status meetings, and service scorecards with partner organisations.
What We're Looking For
HealthTech Knowledge: Understanding of the UK healthcare landscape (interacting with NHS trusts or private healthcare providers).
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Relevant Background: Around 3+ years of experience in healthcare information systems, software support, partner coordination, or vendor management.
Operational Coordination: Hands-on experience coordinating contracts, SOWs, SLAs, or multi-vendor delivery pipelines.
Relationship Management: Confident communicator capable of handling escalations, solving problems pragmatically, and keeping multiple stakeholders aligned.
Location: Based within commutable reach of Liverpool/Manchester for occasional quarterly team collaboration days.
Working Arrangements
- Primarily work-from-home flexibility.
- Quarterly team strategy and collaboration sessions in Liverpool.
- Occasional travel to industry conferences, exhibitions, or partner meetings as required.
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