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Partnership Manager
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Account Manager
If you enjoy building long-term customer relationships, managing key accounts, and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth, and ensure service delivery exceeds expectations.
Basic Salary
A GBP 34,000
Benefits
- Uncapped commission, paid quarterly (OTE A GBP 1000 per quarter)
- 25 days annual leave plus bank holidays
- Health cash plan
- Employee assistance programme
- Life assurance
- Workplace pension scheme
- Eye care scheme
- Free parking
Location
This is an office-based role, based in Irthlingborough.
Commutable Locations
- Wellingborough
- Rushden
- Higham Ferrers
- Raunds
- Kettering
- Bedford
- Northampton
- Thrapston
Job Description
As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. You'll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs, and identify opportunities to grow existing accounts. This is a fast-paced, customer-focused role where organisation, communication, and relationship management are critical. You'll act as a key point of contact for clients, ensuring projects, documentation, and customer communications are delivered accurately and on time.
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Day To Day You Will
- Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
- Conduct regular customer reviews and maintain strong working relationships with key stakeholders
- Identify opportunities for account growth through upselling and cross-selling services
- Coordinate customer requirements internally with sales, scheduling, and operational teams
- Manage customer documentation, certification, and training records accurately and efficiently
- Support contract renewals, pricing discussions, and ongoing account development
- Resolve customer queries, complaints, and escalations professionally and efficiently
- Maintain accurate CRM records and support wider customer engagement initiatives
Person Specification
You'll be a customer-focused individual who enjoys building relationships and delivering a high level of service. You'll be confident communicating with stakeholders at all levels, highly organised, and able to manage multiple priorities within a busy environment. Most importantly, you'll be proactive, approachable, and willing to get stuck in as part of a collaborative team. You will:
- Have experience within a busy B2B sales, account management, or customer engagement environment
- Possess excellent customer service and relationship-building skills
- Be highly organised, with strong time management and attention to detail
- Have strong communication skills, both written and verbal
- Be confident managing customer queries, escalations, and ongoing account activity
- Ideally have experience within construction, training, education, or related sectors, although this is not essential
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Company
We are a well-established, growing B2B organisation operating across the training, compliance, and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively, and in line with industry standards.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Partnership Manager, Account Manager, Customer Success Executive, Customer Relationship Manager, Internal Account Manager, Client Services Executive, Training, Education, Construction, Compliance, Professional Services, B2B Customer Service.
Interested?
Please click apply.
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