Ensemble Health Partners
Partnership Success Excellence Manager
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Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
Career Opportunity Offering:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
This position pays between $76,300 - $131,500/yr based on experience.
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
Job Responsibilities:
Client Integration & Strategic Alignment:
- Supports project oversight and management for key revenue cycle operations, onsite client initiatives, and organizational initiatives.
- Ensure implementation of Ensemble Process, Technology, and Training Best Practices initiatives across Front, Middle, and Back-End Revenue Cycle.
- Under direction of Senior Client Delivery Leadership, plans and implements short- and long-term initiatives within a client site or across multiple sites.
Performance Management:
- Develops, with participation of Client Leadership, project plans and timelines for performance improvement project.
- Maintains deep understanding of Ensemble's Client Delivery policies and standards. Actively monitors assigned clients for adherence to those standards and implements corrective action plans when standards are not met.
- Monitors client KPIs. Develops weekly/monthly status reports of Client Performance, Exceptions, and Deliverables to ensure agreed upon targets and timelines are met.
- Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement.
- Maintains up-to-date knowledge of Operational Best Practices, Regulatory Policies, and Payers trends as they effect Client Performance, Compliance, or Relationship.
- Identifies gaps in client support/performance and proposes solutions (e.g., technology, services) to drive performance improvement.
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Relationship Management:
- Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
- Participates and leads program level meetings with program stakeholders.
- Works closely with CFO and other client leadership to support analysis, reporting and service line development.
- Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements.
- Assists client leadership in understanding back-office metrics, tools, and reports.
- Facilitates client meetings to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs.
- Interprets large data sets and creates analyses, scorecards, and visuals which provide transparency and drive operational performance.
- Promptly escalates operational and/or client concerns to Ensemble leadership.
Experience We Love:
- 1-3 years of previous experience in a similar role
- Exhibits strong strategic, analytical, project management, communication, and team leadership skills.
- Willingness to learn new technology, tools, and procedures to address short term and long challenges.
- Ability to build and maintain relationships with key internal and external stakeholders.
- Participates in the organization’s continuing reassessment of its growth and operational efficiencies.
- Communicates effectively while presenting complex information to technical and non-technical audiences.
- Demonstrates the ability to maintain standards of confidentiality.
- Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers.
- Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.
- Ability to coach and develop others.
- Exhibits courage in making hard decisions.
- Utilizes emotional intelligence through self-awareness.
- Demonstrates good presentation skills.
- This position does involve regular travel to client locations.
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
Minimum Education:
- Associates Degree or equivalent experience
Required Certifications:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire
- Certified Patient Account Representative (CPAR)
#LI-LS1
#LI-REMOTE
Join an award-winning company
- Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
- Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
- 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
- Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
- Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
- Energage Top Workplaces USA 2022-2024
- Fortune Media Best Workplaces in Healthcare 2024
- Monster Top Workplace for Remote Work 2024
- Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility Leadership Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Equal Employment Opportunity
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
Employment Disclaimers
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
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