Care Esteem
Partnerships Coordinator
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About Care Esteem
Care Esteem is a fast-growing UK software company building care management software for domiciliary (home care) providers. Our platform helps care businesses manage care planning, medication, rostering, compliance and audits - everything they need to deliver great care and stay CQC-ready. We're a small, ambitious team based in Preston.
About the role
We're launching a new product - the Care Esteem Policy Hub - in partnership with an external compliance provider. It gives care providers a full library of policies that stay up to date automatically. We're looking for a well-organised Partnerships Coordinator to own this partnership day to day: the single point of contact who keeps the relationship running smoothly, tracks the revenue it generates, and ensures policy content and updates flow onto the platform on time. It's a varied role blending relationship management, coordination, light finance/reporting and compliance administration - ideal for someone organised, personable and good with detail, who understands the health and care sector and the policies that underpin it. This is a great opportunity for someone early in their career to own an exciting product partnership and grow with it.
This is a full-time, office-based role at The Watermark Studios, Ribbleton Lane, Preston PR1 5EZ. It is not hybrid or remote.
Key responsibilities
- Act as the main day-to-day point of contact for our external policy partner, building a strong, professional working relationship.
- Coordinate the policy update pipeline - making sure new and updated policies are received, checked, and published onto the platform on time, working with our internal Compliance Manager.
- Track revenue generated by the Policy Hub and prepare accurate monthly revenue statements for the partner under our revenue-share arrangement.
- Organise and help promote quarterly partner webinars for our clients, coordinating dates, invitations and follow-up.
- Oversee client notifications when policies are updated, ensuring customers are kept informed.
- Keep partnership records in order - agreement terms, key dates, insurance documents and renewal/review deadlines.
- Work closely with our marketing, sales and compliance teams to keep everything joined up.
- Provide general administrative support to keep the partnership and product running smoothly.
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What we're looking for
- Around 1 year's experience in an administrative, coordination, account support or similar role - ideally within the health and social care sector.
- A genuine understanding of policies in the health and care sector - able to read, understand and work confidently with care policies (such as safeguarding, medication, CQC compliance and governance). Experience working with or interpreting care-sector policies is a strong advantage.
- Excellent organisation and attention to detail - you keep things on track and nothing slips.
- Strong communication and relationship-building skills; confident, professional and personable.
- Comfortable working with numbers and simple reporting (e.g. tracking revenue, preparing statements in Excel).
- Able to juggle several tasks and coordinate between different people and teams.
- Reliable, proactive and able to work with minimal supervision.
- Good working knowledge of Microsoft Office / Excel.
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Desirable (not essential)
- Experience in account management, partnerships, operations or administration.
- Direct experience in the health and social care sector (e.g. care coordination, compliance support, or a similar role).
- Awareness of CQC and the Single Assessment Framework (further training will be given).
What we offer
- 28 days holiday per year (including bank holidays).
- Workplace pension.
- The chance to own an exciting new product partnership from the ground up.
- A friendly, ambitious team and real room to grow as the product scales.
How to apply
Apply through LinkedIn with your CV and a short covering note explaining why you'd be a good fit.
Care Esteem is an equal opportunities employer and welcomes applications from all backgrounds.
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