Caravan and Motorhome Club
Partnerships Manager (15 months FTC)
East Grinstead
Posted 1 day ago
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Key Tasks/Accountabilities
- Responsible for the day-to-day management of the Member Offers, the Club Shop, and E-Gift vouchers, including maintaining developing relationships with partnerships and suppliers, recruiting new partners, and delivering an excellent service to members that demonstrates the additional value of a Club membership.
- Support the Senior Partnerships Manager across other areas of the Partnerships Portfolio, including but not limited to the Great Savings Guide (partnerships with events and attractions), Campsite+ (partnerships with motorhome hire businesses), and the Club’s Training Courses (partnerships with instructors and venues).
- Analyse and report on metrics and KPIs, competitors, and market trends. Identify and mitigate challenges, and maximise opportunities.
- Maintain effective communications between partners and Club departments. Communicate developments within the Partnership Portfolio to the Club’s Marketing Team and Contact Centre as written briefs, training, and presentations. Produce and present performance reviews to internal and external stakeholders from C-Suite down.
- Support customer facing teams by providing responses to customer queries as required, both orally and in writing.
- Influence and support marketing campaigns and improve promotions.
- Support the Marketing Team to develop partnerships and projects to achieve member growth, retention, and engagement.
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Essential Skills & Experience Required
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- Relevant experience within B2C marketing.
- Experience of working and negotiating with partners.
- Able to gather and interpret data to provide insight and make recommendations.
- Proactive with the drive and initiative to push projects forward.
- Literate and numerate, with experience of preparing and producing high-quality reports.
- Relevant experience within a travel/leisure organisation preferable. Knowledge and understanding of travel and tourism or retail industries is beneficial.
- Strong presentation skills with the ability to communicate confidently and persuasively at all levels of business, both internally and externally.
- Able to communicate and tailor messages clearly and effectively to different audiences.
- Able to work independently as well as part of a small team and work across functions and departments.
- Strong organisational skills and able to work to tight deadlines.
- Able to multitask and prioritise.
- High attention to detail and a thorough ‘can do’ attitude is of paramount importance.
- Able to take personal ownership to resolve issues.
- Experience and understanding of Google Analytics is beneficial.
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Skills
B2C Marketing
Partner Negotiation
Data Analysis
KPI Reporting
Stakeholder Management
Presentation Skills
Project Management
Google Analytics
Market Trend Analysis
Customer Relationship Management
Strategic Communication
Multitasking