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Partnerships Manager
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Role: Retail Partnerships Manager
Location: South UK (hybrid 2 days in office!)
Salary: up to £41,000 plus bonus and perks!
About the Role
Our client, a leading beauty manufacturer, is looking for a Retail Partnerships Manager to become the key day-to-day contact for two major retail customers, including a leading high street retailer and a national grocery partner.
This role is centred around building strong customer relationships and ensuring products and projects run smoothly from end to end. Working closely with internal teams including Operations, Supply Chain, Marketing and Product, you will coordinate activity, manage retailer requests and ensure excellent service is delivered at every stage.
This is not a heavily sales-focused role and has limited involvement in new product development, making it ideal for someone who enjoys relationship management, organisation and delivering an exceptional customer experience.
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Key Responsibilities
- Act as the primary day-to-day contact for two key retail customers
- Build strong, long-term relationships with retail buying and merchandising teams
- Attend regular customer meetings and provide updates on projects, launches and product performance
- Coordinate retailer requests and ensure actions are completed efficiently across internal departments.
- Manage product information, artwork updates, packaging changes and retailer requirements
- Oversee product lifecycle administration and ensure customer information remains accurate
- Work closely with Supply Chain and Operations to resolve any stock, delivery or operational issues met
- Support product launches and range updates, ensuring all customer deadlines are met
- Monitor customer queries and proactively resolve issues to maintain excellent service levels
- Collaborate with Marketing and Product teams to ensure customers receive the latest product information and assets
- Identify opportunities to improve processes and strengthen retailer partnerships
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About You
- Experience managing retail or customer accounts within beauty, cosmetics, personal care or FMCG/Food
- Excellent relationship-building and communication skills
- Strong Excel skills
- Highly organised with strong project coordination abilities
- Able to manage multiple priorities and meet deadlines
- Comfortable working cross-functionally with several internal departments
- Strong attention to detail
- Proactive problem solver with a customer-first mindset
- Confident presenting and attending customer meetings
Unfortunately, due to the anticipated high numbers of applications we will not be able to respond to every applicant. If you have not received feedback within 14 days, your application may have been unsuccessful.
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