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Company Description
Gwili Jones is a long-established, family-run tractor dealership founded in 1947, specializing in the sale and servicing of new and used tractors and agricultural machinery. With branches in Carmarthen and Lampeter, the company supports customers across Carmarthenshire, Ceredigion, and Pembrokeshire. Gwili Jones is known for its commitment to reliable machinery, responsive service, and long-term relationships with agricultural businesses and individual customers. Team members join a close-knit environment where practical expertise and customer care are highly valued.
Role Description
The Parts Advisor role is a full-time, on-site position based in Peniel just outside Carmarthen. The Parts Advisor will support customers and technicians by identifying, sourcing, and supplying the correct parts for tractors and agricultural machinery. Day-to-day responsibilities include:
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- Managing parts inquiries at the counter and by phone
- Providing product information
- Checking availability
- Processing orders
- Ensuring accurate invoicing
- Maintaining organized stock levels
- Performing inventory checks
- Coordinating with suppliers and the wider dealership team
The Parts Advisor will contribute to a positive customer experience by offering helpful advice, resolving issues promptly, and supporting efficient workshop operations.
Qualifications
- Strong Customer Service and Customer Satisfaction skills, with a focus on building trust and delivering a helpful, friendly experience.
- Effective Communication skills, including clear verbal and written communication and the ability to work with customers, technicians, and suppliers.
- Experience or aptitude in Dealer Management, such as working within dealership processes, systems, and parts supply chains.
- Inventory Control skills, including organizing stock, monitoring parts usage, and maintaining accurate records.
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Beneficial qualifications include:
- Experience in agricultural machinery or automotive parts
- Familiarity with parts catalogues and ordering systems
- Basic computer literacy
Additional desirable attributes include strong attention to detail, problem-solving skills, reliability, and the ability to work both independently and as part of a team.
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