The Role of a Vehicle Parts Advisor

The role of a Vehicle Parts Advisor is to provide each and every one of our customers with consistently high levels of service within the Parts Department. This Apprenticeship Programme is an exciting opportunity to kick start your career.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories.

Whilst the role may vary based on the specific needs of the location, the duties of a Parts Advisor Apprentice will typically include:

• Building relationships with internal and external customers
• Taking orders from customers in person and over the phone
• Maintaining stock room
• Identifying parts
• Processing payments for parts sold
• Working with technicians to ensure they have the correct parts to complete their work

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Apprenticeship Level: Customer Service Practitioner (level 2)

Course Contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
• Depending on your job role and work environment:
  • Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.