About The Role

To deliver exceptional customer service and support for the supply of amusement machine parts to internal field engineers along with supporting the wider team on the supply to external customers. The role ensures timely order processing, accurate parts identification, and effective communication to support machine maintenance, repairs, and operational uptime while maintaining strong customer relationships and high service standards.

Your Duties

• To provide telephone support to both customers and internal staff
• Sending update information to customers
• Sending machine updates to customers
• Generating reports for outstanding Sales Orders and inventory
• Sending Pro-forma invoices to customers on request
• Chasing payment of orders on Pro-forma
• Looking into and advising on invoice queries
• Entering Purchase Orders onto the stock system when required
• Entering Sales Orders onto the stock system
• Advising customers of delivery dates or delays on orders
• Chasing suppliers for delivery dates on orders
• To respond to emails/telephone enquiries for technical information or support on products and provide the relevant information
• Liaise with engineers and suppliers to ensure correct parts can be ordered for amusement machines
• Provide problem-related feedback to other relevant departments in a timely manner and ensure adequate product information is available
• Update Internal System (Red Zebra) with order information so the engineers, contracted customers, and their management team can keep up to date with order progress
• Digest and assist resolution to problems with Machines appearing on Aged Call Report
• Attend Trade Shows As Required
• Perform other tasks as may be reasonably requested to meet ongoing requirements
• Always represent the Company in a professional manner