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Passenger Transport Coordinator
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Coventry City Council
This is a fast-paced service that provides transport for SEN children and young people and older members of the community. Therefore this pivotal role is to support the successful delivery of Passenger Transport Services by ensuring the provision of an excellent and ‘customer focused’ can do service to all stakeholders, which reflects the vision, values, aims and objectives of Coventry City Council and its partners.
Working with an experienced team of Coordinator and Supervisors across a two-week shift pattern from 6.45am - 6.30pm you will be engaging children, young people, parent/carers, schools, children's and adult services on a daily basis in an ever-changing, challenging but rewarding role, that includes:
- To provide 'on site' supervision and deployment of all operational staff and vehicles.
- Maintain all administrative processes and procedures ensuring all information recorded and/or obtained is clear and accurate at all times.
- Operation of vehicles, escort duties, and/or ancillary duties in relation to the delivery of Passenger Transport Services.
- To deputise for the Passenger Transport Supervisor as and when required and on appropriate issues.
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You will be experienced at working within a busy, diverse customer-facing services with a calm solution-focused approach. You will have an understanding of safeguarding, health and safety and quality control and compliance. You will have experience in supervising people.
You will have the ability to respond to complaints, queries in a sensitive, empathetic manner and offer support to various stakeholders. Therefore, skills and traits such as being motivated, a multitasker, flexible, organized, IT competent, a team player, and a can-do problem solver will stand you in good stead for this role.
Please note: Previous candidates need not apply.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
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- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.
We recognize that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!
Interview date: 10th and 11th September 2026
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
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